Product Manager, Subscriber Access & Support

Washington, DC
Feb 10, 2021
Mar 25, 2021
Full Time
Job Description

The Product Manager, Subscriber Access & Support plays a critical role in subscriptions growth by making it as easy as possible for subscribers to authenticate and access their subscription on every Washington Post platform. This person will be responsible for owning the product roadmap for the Washington Post Authentication App and critical self-service tools for our subscribers and the Customer Care team who supports them.

In this role, you will take a data-driven approach to product development and execution. You will work in an Agile development environment and define feature requirements, execute against release plans, and proactively remove obstacles to deliver on product and business strategies. In collaboration with stakeholders, you will develop recommendations for evolving the experience subscribers have when accessing and managing their subscription based on a deep understanding of performance data, user behavior, and the competitive landscape.

  • You own the product roadmap and work with product leadership to align features and functionality to team and company objectives.
  • You collaborate with cross-functional teams and stakeholders to gather requirements, prioritize the backlog, and plan sprints that result in meaningful improvements for your users.
  • You set product KPIs and partner with engineering and analytics to ensure product performance is properly monitored and that dashes and alerts are accurate and actionable.
  • You use data and research to generate actionable insights and identify opportunities to evolve your product area to meet user needs.
  • You lead through influence by building trust and alignment with clear, proactive communication about your plans, progress, successes, and setbacks.


Minimum qualifications
  • 1+ years as a product owner or product manager with experience in digital media or consumer-facing digital applications
  • Ability to think critically and solve problems in a fast-paced environment while maintaining strong attention to detail
  • Ability to work well across disciplines and build partnerships that result in better product outcomes
  • Exceptional communication, writing, and presentation skills
  • Experience using quantitative and qualitative data to identify user needs and inform solutions

Preferred qualifications
  • Working knowledge of industry standard software such as Microsoft Excel, Google Docs, Jira, Confluence
  • Experience collaborating with large, remote teams using communication tools such as Slack and Zoom
  • Ability to understand the software development process and influence methodology and technical architecture, particularly as it relates to authentication technologies

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?


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