UX/UI Design Lead, Card Design, Internal Platforms Team
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Feb 28, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
UX/UI Design Lead, Card Design, Internal Platforms Team
We're the Internal Platforms Design team, focused on transforming our customer experience by transforming our call center associates' experience. We explore and deliver new and innovative ways to help any associate service any customer need with a single experience. Our team collaborates with talented partners from product, tech, ops, and analytics. We work with a persistent focus to change banking for good by creating elegant, simple products, features, and services that can make a positive impact on the lives of both our agents and customers.
We're looking for a UX/UI Designer to help solve existing problems and explore/develop entirely new business opportunities for both our internal associates and customers. You'll develop in-market pilots to refine new products and assist in bringing them to existing or standalone Capital One platforms - communicating findings to the broader organization along the way.
You are:
- Dedicated to your craft.
- You dream about color, typography, iconography and animation every day. You can't stop yourself from critiquing everything, everywhere, all the time and wishing you had the time to redesign it all. You are proficient using tools like Figma, Mural, AirTable, G-Suite, Adobe CC, and Sketch. You can efficiently use your skills to develop new designs within existing and new visual systems and design languages.
- You dream about color, typography, iconography and animation every day. You can't stop yourself from critiquing everything, everywhere, all the time and wishing you had the time to redesign it all. You are proficient using tools like Figma, Mural, AirTable, G-Suite, Adobe CC, and Sketch. You can efficiently use your skills to develop new designs within existing and new visual systems and design languages.
- A systems thinker.
- As you translate user needs, style guides, and requirements into elegant solutions for complex problems, you're not just thinking about the task at hand but about how your design choices scale and fit within larger established systems and patterns.
- As you translate user needs, style guides, and requirements into elegant solutions for complex problems, you're not just thinking about the task at hand but about how your design choices scale and fit within larger established systems and patterns.
- Passionate.
- You are genuinely interested in designing beautiful experiences that impact people's lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs. You are also active within the design community, staying up-to-date on the latest design trends and techniques.
- You are genuinely interested in designing beautiful experiences that impact people's lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs. You are also active within the design community, staying up-to-date on the latest design trends and techniques.
- Collaborative.
- You enjoy working on agile teams with other designers, product managers, engineers, operation leads, and your users. You're a team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts. You display a positive attitude and are excited to share your ideas with the team as well as listen to those of others.
- You enjoy working on agile teams with other designers, product managers, engineers, operation leads, and your users. You're a team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts. You display a positive attitude and are excited to share your ideas with the team as well as listen to those of others.
- Dispositioned to have a can-do attitude.
- You're a proactive team player who is eager and excited about producing awesome work. No task is too small or large for you. You are able to work alone or with partners to problem solve and develop clear action and execution plans for a task, informing your manager of progress appropriately.
- You're a proactive team player who is eager and excited about producing awesome work. No task is too small or large for you. You are able to work alone or with partners to problem solve and develop clear action and execution plans for a task, informing your manager of progress appropriately.
- A successful juggler.
- You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and appropriately communicate scheduling with your manager and the broader team.
- You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and appropriately communicate scheduling with your manager and the broader team.
- A storyteller.
- You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present research findings and design concepts to designers and product partners.
- You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present research findings and design concepts to designers and product partners.
- Detail oriented.
- You impress your teammates with the ability to pick out small nuances that no one else seems to notice. You're proud that your production files are easy to understand, consider every permutation of your designs, and it helps to make the development process smooth sailing.
- You impress your teammates with the ability to pick out small nuances that no one else seems to notice. You're proud that your production files are easy to understand, consider every permutation of your designs, and it helps to make the development process smooth sailing.
- Flexible.
- You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
- You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
What you'll bring:
- Understanding of human centered design and UX practices. Interest in partnering with other UX designers that specialize in content, strategy, and research on user research, journey maps and user flows.
- Experience working within established brand guidelines and style guide. Interest in helping govern digital guidelines and flex systems where needed.
- Ability to work from low fidelity to high fidelity.
- Understanding of interface and interaction patterns and best practices for various platforms, as well as experience working within a responsive design framework.
- Experience creating prototypes that showcase design concepts and interaction patterns.
- Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
- Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs. Confidence in sharing in-progress work with team mates.
- Ability to clearly communicate your design decisions with the team and craft elegant presentation and storytelling capabilities.
- Understanding and utilization of Lean and Agile methodologies.
- Research the latest technologies, best practices, and online trends to provide recommendations for the team.
- Proficiency with current design tools (Figma, Mural, AirTable, G-Suite, Adobe CC, etc...)
Desired Attributes:
We are looking for someone who has experience managing a design portfolio in an enterprise environment and who has strong communication and writing skills, as well as being authentic, influential, and a leader. We need an evangelist for design and the value it can bring to our organization. Our designers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.
- Collaborative team player that can bring designers and various other partners together to help uncover customer, internal associate, and business needs.
- Ability to work with a wide range of personalities and skill-sets in a fast-paced environment.
- Expert partnership management and communication skills.
- Ability to negotiate and get to resolution.
- Passionate about improving people's lives.
- Translating complex ideas into understandable concepts.
- Managing through shifting priorities to provide clear direction and input on prioritization.
- Advocating for our customers and internal associates through human-centered design methods.
- Comfortable with taking initiative and making decisions.
Basic Qualifications:
- At least 5 years of experience designing digital products.
- At least 5 years of experience managing multi-disciplinary teams in the delivery of products.
- At least 5 years of experience with user experience design (UX) and user interface (UI) design.
- At least 5 years of experience working with Agile product development teams.
Preferred Qualifications:
- Experience designing for cross channel experiences.
- Comfortable working with a variety of business partners and delivering outcomes.
- Familiarity with working in an established design system.
- Experience managing a cross-functional team.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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