Executive Director of Auxiliary Enterprises

Fairfax, VA
Commensurate with education and experience.
Jan 30, 2021
Feb 24, 2021
Full Time
Executive Director of Auxiliary Services

The George Mason University Business Services invites applications for an Executive Director of Auxiliary Enterprises. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.

About the Department: The purpose of Business Services is to support the overall mission of the University and to improve quality of life on campus for all students and staff. Business Services provides innovative services and strategic business partnerships that improve value, increase student success, and enhance and support financial conditions.

Purpose of the Position The Executive Director of Auxiliary Enterprises is responsible for the day-to-day operations and management of a portfolio of key University contracted and auxiliary services. The position directly or indirectly administers all aspects of the Sodexo contract and independent retail food service contracts with external vendors. The position overseas management of other auxiliary services operations, including card operations and technology services.

This position directs the University's negotiation with prospective tenants (on-campus property leased to outside parties) and auxiliary services contractors, and manages the University's relationship with external industry experts. Coordinates and maintains standards of excellence for contracted services.

The position reports to the Associate Vice President of Business Services. The Executive Director of Auxiliary Enterprises will collaborate with the Associate Vice President in oversight of these auxiliaries, directing all activities of these functions and applicable contracts. Additional responsibilities include researching, exploring and initiating new business opportunities and strategies for the University, and implementing administrative procedures and systems to evaluate existing revenue generation. The position will further assist the Associate Vice President in developing business and marketing plans as well as performance goals and metrics for the successful operation of auxiliary services.

Responsibilities: Contract Administration: The Executive Director of Auxiliary Enterprises is responsible for effectively managing the assigned contractual relationships between George Mason University and its service providers.

* Ensures that all contractual obligations are met; * Manages terms of existing contracts, and writes and negotiates new contracts, including annual amendment changes, following University and state policies and guidelines; * Tracks performance measurements to ensure Business Services' financial performance objectives are achieved; * Manages and tracks all revenues from sales, commissions, rents, and annual guarantees to allow for effective revenue optimization; * Provides pro-active management of vendor relationships; * Administers all aspects of lease agreements with campus retail outlets; * Coordinates with Director of Real Estate; * Prepares and analyzes reports relative to the financial and operating performance of revenue operations; * Facilitates communication and addresses customer service issues with all vendors and staff providing services to the University.

Food Service Operations: The Executive Director will have primary responsibility for all food service operations, including management of dining plan vendor contract, independent food retail vendors, and management of dining facilities.

* Manages all aspects of food service operations and contractors, and must possess knowledge of food service including a strong knowledge of food and catering trends with a focus on quality, production, sanitation, costs, and presentation; * Ensures auxiliary services under auspices are fiscally responsible; * Develops dining plans and other pricing for food services, including annual Board plan rates along with Senior Director of Finance and Operations and AVP; * Recommends and coordinates facility upgrades and maintenance for dining services to ensure quality service and accessibility; * Plans short-term facility and equipment maintenance and upkeep, and long-term facilities renovations; * Coordinates with Facilities department on maintenance and upgrades; * Upholds customer service standards and ensures client expectations are met by receiving and facilitating resolution of inquiries, concerns, and/or complaints; * Performs frequent interactive customer discussions with faculty, staff, students and parents as well as conduct annual dining surveys; * Applies knowledge regarding sustainable practices and implements them in collaboration with the Office of Sustainability; * Tracks student dining trends and works with contractors to provide appropriate food offerings for diverse population, as well as improved and innovative delivery systems.

Auxiliary Services Management: The Executive Director will oversee key auxiliary service and support units within Business Services.

* Ensures quality customer service for auxiliary services; * Supports leadership of auxiliary units related to their operations, budget, and fiscal performance as needed; * Develops strategies to improve technology, enhance customer service, improve delivery systems, and improve overhead expenses; * Develops strategic plans to innovate and improve processes, and develop new revenue streams.

Staff Management: * Leads direct and indirect reports to ensure quality customer service, performance of duties, and unit financial responsibility; * Recruits, supervises, evaluates, and manages a diverse workforce; * Develops staff to improve individual career paths and performance.

Financial Responsibilities: * Responsible for relevant auxiliary services units' operating budgets and financial performance; * Works with Associate Vice President and Senior Director of Finance and Operations to develop annual budgets and ongoing financial reporting for units; * Works with Senior Director of Finance and Operations in implementing administrative procedures and systems to evaluate existing revenue generation; * Coordinates the accounting and reporting for budgeted revenue; * Reconciles monthly financials activity and statements per Fiscal Services requirements; * Invoices contractors on monthly basis and reports and reconciles invoice payments.

Performs other duties as assigned: * Responds to emergencies for units, in coordination with other units, and as requested for campus-wide emergencies; * Participates in auxiliary operations emergency preparedness exercises, response plan and related duties, and in University Emergency Operations Group; * Monitors auxiliary facilities and operations for safety and accessibility issues; * Monitors operations performance and effectiveness to ensure the auxiliary services are meeting established goals and standards; * Manages portfolio of auxiliary customer service units as needed to support Associate Vice President; * Participates in strategic initiatives, and in identifying and developing new university revenue sources. Required Qualifications: * Bachelor's degree in Business Administration or related field; * At least 15 years of experience, with at least 7 to 10 years of experience in appropriate leadership.

Preferred Qualifications: * Master's degree and experience in Higher education or similar organizations; * Significant experience in and knowledge of dining and food service operations in a large-scale and multifaceted environment; * Significant experience in dining management, finance, and operations; * Experience in higher education or similar institutional and/or residential environments; * Significant expertise in contract negotiation management and auxiliary programs; * Experience in retail sales, managerial accounting, software systems, and lease management; * Proven success in financial management, budget management and forecasting, operational turnaround and improvement, and performance management; * Familiarity with other University-related auxiliary functions; * Ability to develop and maintain strong vendor relationships; * Ability to promote productive relationships with the student, campus, and business communities; work closely with other University departments often requiring persuasive communication; * Appreciation and understanding of diversity, equity, and inclusion and engaging with a diverse community of students, faculty, and staff, as well as a sense of compassion; * Highly advanced and professional skills in managing customer service-related issues; * Ability to work on multiple projects simultaneously and work well under limited time constraints; * Ability to work effectively with the unit directors to develop a clear set of program priorities and timelines; * Experience supervising multiple employees across different operating units; * Excellent interpersonal and communication skills (verbal and written); ability to effectively present information and respond to inquiries from faculty, staff, students, parents, clients and the general public; * Executive presence and a sense of gravitas. Must be able to represent Business Services at the highest levels within the University.

"For full consideration, applicants must apply at https://jobs.gmu.edu/ ; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information."

"Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition."

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