Senior Locally Engaged Information Technology Professional (LEITP) / Manager
The Embassy of Canada in Washington, D.C. is accepting applications for the position of Senior Locally Engaged Information Technology Professional (LEITP) / Manager, details as follows.
Position title: Senior Locally Engaged Information Technology Professional (LEITP) / Manager
Section: Information Technology
Location: Embassy of Canada, Washington, D.C.
Position no: EXT-311607
Starting salary: $87,543 USD plus benefits
Competition no: 4340
Date posted: January 29,2021
Closing date: February 14, 2021 06:00:00 PM ET
Employment Tenure: Indeterminate
This staffing process may be used to create an eligibility list of qualified candidates for this position and for similar positions in other programs at the Embassy with various tenures, including indeterminate, term, assignment/ transfer, emergency, and acting opportunities.
Area of Selection:
This competition is open to applicants who are:
- Persons living in the greater Washington Metropolitan area;
- Employees of the Embassy of Canada in Washington, DC;
- Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance; or
- Spouses and dependents of Canada-based staff (CBS) at the Embassy of Canada.
All applicants must:
- Have independent work authorization in the United States and status in accordance with United States protocol directives for foreign missions.
- Meet at least one of the Area of Selection criteria.
- Meet all of the Essential Requirements stated below.
- Submit a resume and a cover letter by the closing date and time. The cover letter must:
- Demonstrate how you meet the essential requirements under Language, Education and Experience;
- Confirm residency requirement stated in the Area of Selection;
- Confirm independent work authorization in the United States. (US Citizen, Legal Permanent Resident (LPR), or specific visa categories (A, G or NATO-2 only) as required by the Department of State for employment in a foreign mission)
Note: Failure to provide any of the information required above will result in your application being rejected. All communication relating to this process, including email correspondence may be used in the assessment of qualifications. Supporting documentation will be verified during the process.
Summary of duties:
Under the supervision of the Information Systems Manager, the Senior LEITP provides problem resolution and technical support to the client community at the mission in the daily use of information management, informatics and telecommunications hardware and software. (Hereinafter referred to as IM and IT Systems).
The Senior LEITP Manager supervises three (3) LEITPs, working as a technical expert and in a team leader capacity in monitoring, assigning tasks, and delegating various duties to support and run the day-to-day operations of unclassified systems for the mission’s IT program. The team provides technical advice and coaching to users, coordinates the development of training plans to facilitate the exchange of knowledge, and increase the effective and efficient use of Mission’s various IM and IT Systems.
The Senior LEITP Manager provides remote problem resolution and technical support on the daily use of IM and IT Systems, to the client community in one or more micro/small mission sites, or to a remote venue being used in support of high level visit/s;
The Senior LEITP Manager analyses information technology and information management needs at the mission and plans and provides technical and operational support for IM and IT Systems and their environment and performs other related duties as assigned.
Candidates must demonstrate clearly how they meet the Language, Education and Experience requirements listed below. All communication relating to this process, including email correspondence may be used in the assessment of qualifications.
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or any other specialty relevant to the position being staffed, OR, an acceptable combination of education (secondary or post-secondary), training, and/or professional experience relevant to the competencies of the position.
- Recent** experience with cumulative total of twelve (12) or more months as a team leader/supervisor with responsibility for supervising two (2) or more IT or technical staff;
- Three (3) or more years of experience in providing client service;
- Three (3) or more years of experience in providing in person or remote problem resolution and technical support to the clients on the daily use of IM and IT Systems;
- Three (3) or more years of experience in providing technical advice, training and coaching in using various IM and IT Systems;
- Three (3) or more years of experience in planning the maintenance, upgrade and providing technical and operational support for IM and IT Systems and their environment;
- Three (3) or more years of experience in supporting events and high-level visits from an IM and IT perspective by Coordinating logistics and arrangements for IM/IT equipment;
- Three (3) or more years of experience in analysing information technology and information management needs for an organization; and
- Three (3) or more years of experience in supporting and administering of a Local Area Network (LAN) and its environment running the Microsoft Windows Server platform.
** Recent is defined as having the required work experience within the last 5 years.
Candidates who meet the Language, Education and Experience requirements will be assessed on the following qualifications. The assessment may include: a written test, an interview, an in-basket exercise, and/or a skills test.
- Thorough knowledge and understanding of components and capabilities of microcomputer systems, Windows Server 2012/2016, and Windows 10;
- Knowledge of theories and practices of IT related functions; software, hardware, networking, internetworking, and communications;
- Knowledge of troubleshooting techniques used in the resolution of technical and software problems pertaining to IT equipment and infrastructure;
- Knowledge of mobile communications devices including laptops, smartphones, and tablets; and
- Knowledge of contents and locations of manufacturers’ literature, departmental informatics and IM policies and procedures, LAN documentation, network diagrams, network server(s) configurations, hardware/software specifications and technical guides, workstation diagrams and configuration documentation, telephony-related documentation.
- Ability to analyse and prioritize the workload for a team of technical staff and meeting service level expectations;
- Ability to analyse, diagnose and resolve technical problems related to the use of hardware and software in a networking environment;
- Ability to analyse and identify operational and user requirements for planning and development purposes;
- Ability to provide user support, coaching, and training by correspondence, over the telephone and in person;
- Ability to describe a problem succinctly and discuss likely causes and solutions with a view to solving the problem; and
- Ability to communicate effectively orally and in writing.
- Demonstrating integrity and respect;
- Thinking things through;
- Working effectively with others (e.g.: working relationship with others and teamwork)
- Showing initiative and being action-oriented;
- Adaptability and flexibility;
- Client service and interpersonal skills (e.g.: Tact, Diplomacy, Discretion); and
- Planning and organizational skills (e.g.: Team management, Keeping deadlines, Delegation).
- A Master’s Degree or higher in a subject area related to the duties of the position;
- Fluency in French;
- Experience in supporting VoIP technologies;
- Experience in internetworking, server virtualization, and firewall technologies;
- Experience in Audio/Visual support; and
- Experience in supporting SQL.
The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Failure to meet any of the essential requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for assessment of the Rated Requirements. The assessment may include an interview, a written test and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities and personal suitability for the position. Reference checks will be sought for candidates who reach the interview stage and may form part of the selection process. Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required. Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder. Candidates requiring any special assistance in attending exams or interviews are requested to inform us prior.
The Embassy offers a competitive salary plus leave and health benefits package. Leave includes paid vacation, sick, and family/personal leave. Health packages covers medical, dental, disability, and retirement. Other benefits include prime work location in proximity to Metro, standard 37.5-hour work week, on-site parking, on-site gym with cardio and weight room, and on-site cafeteria. The Embassy promotes work-life balance and offers a dynamic and healthy work environment.
The Embassy is committed to conducting inclusive, barrier-free selection processes. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.
Condition of employment (must be met):
- Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check;
- Independent work authorization in the United States and status in accordance with U.S. protocol directives for foreign missions (US Citizen, LPR, or specific visa categories as required by the Department of State for employment in a foreign mission [A, G or NATO-2]); and
- Before an offer of employment can be made, candidates must provide a local address as proof of residence in the specific city, region or country so that if selected, it will appear on the offer letter.
- Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week;
- The employee may be required to work overtime as needed and be available to work with a schedule that is subject to changes;
- The employee must be able to safely lift and move articles up to 20kg (45 lbs);
- Due to the situation with COVID 19, many employees with the Embassy are currently teleworking. As the Embassy moves through its reopening phases, and based on the requirements of the position, the incumbent may be required to work on site at the Embassy. Once the Embassy returns to normal operations, the incumbent will be expected to work from the Embassy, as required.
Method of application:
Applications will only be considered when received through our online portal. Apply online at http://www.wfca-tpce.com/vacancyView.php?requirementId=4340&source=PO