IT Operations Director

Freddie Mac
McLean, Virginia
Jan 26, 2021
Jan 29, 2021
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

Are you someone who thrives on ensuring Information Technology Systems and business service's Stability and Resiliency for world class operational excellence, to support a hybrid cloud based, modern delivery oriented fast paced, successful business? Do you have passion for development of technology and teams for IT Operations with modernization mindset with AI Ops? If you have proven experience, know what it takes to successfully lead an IT Global Operations Team, we are your next destination employer! Apply to join Freddie Mac's transforming Information Technology division as our newest IT Global Operations Director.

Our Impact:

  • We assure Stability, Availability and Reliability for 1000+ software applications, and their hosting platforms and infrastructure services, in hybrid Cloud environment
  • We strive to prevent service impacts in a dynamic and constantly changing ecosystem, assure rapid recoverability from any impacts to business and services
  • We strategize and transform IT operations with AI Ops, Observability, Automation, Advanced Operational Technology enablement and Process Engineering

Your Impact:

In this role, you will be an integral part of IT Global Operations Team and will be expected to
  • Transform our Operations functions (Event Management, Incident & Problem Management, Resiliency / Disaster Recovery, Overall Systems and Application administration - operations) to meet & exceed the Service Level Agreements on Availability and Time to Repair targets
  • Manage round the clock services (People, Process and Technology) to assure Monitoring, Incident Management and pro-active Problem Management from Detection to Correction of any issue
  • Develop teams of Operators and Engineers, to enable one Stop Shop for Full Stack IT Operations
  • Identify, Influence and Implement technology, process and skill changes to modernize Operations towards AI (Artificial Intelligence) Operations
  • Proactively identify long range opportunities, be a strategic savant and think beyond individual sphere
  • Collaborate with IT and Business Senior leadership to assure transparent communication, recovery plans in the time of crisis and postmortem results with preventive measures


  • 10+ years of IT Operations and Management experience, with track record of coaching, leading, developing teams and transforming services
  • College Degree or Equivalent experience; advanced studies / degree / certifications preferred
  • Strong full stack technology background for hybrid cloud infrastructure and application systems
  • Demonstrated capability to lead Enterprise IT Command Centers and Incident / Crisis Management
  • Flexibility for planned travel to regional offices and headquarters
  • Flexibility for unscheduled engagement to lead & drive major incident resolutions

Keys to Success in this Role:

  • Communicates and Influences Extremely Effectively
  • Leverages deep job specific knowledge and best practices to drive effective change and transform how work is performed
  • Leadership and Resiliency under pressure
  • Open to feedback, able to listen & self-correct
  • Expert at building strong teams, leads and performers, elevates team members via coaching and knowledge sharing
  • Lead broad changes wider than their area of control while simultaneously managing business as usual
  • Effective delivery of transformative results through others, model for other leaders
  • Inspires leaders of the future by leading in the industry (conference, presentations etc)
  • Deep curiosity to learn about new trends and how to do things better
  • Intellectual agility and interpersonal flexibility
  • A Sense of humor 😊

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Full time

Job Category:Information Technology

FLSA Status:Exempt

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