Help Desk Support V

Location
Cape Canaveral, FL
Posted
Jan 26, 2021
Closes
Feb 04, 2021
Ref
8921
Hours
Full Time
Clearance Required:

Top Secret

Education Required:

BA/BS

US Citizenship:

Required

The MIL Corporation is now hiring!

Let your imagination take flight supporting the Naval Air Warfare Center Aircraft Division (NAWCAD). Looking to find work that stimulates your mind, challenges your skills, and satisfies your curiosity? MIL currently holds several multi-year contracts with NAWCAD in the areas of Cyber, C5ISR, and Information Technology systems.

The MIL Corporation is seeking Help Desk Support, V to support a Federal Government client at our Cape Canaveral Air Force Station, FL. The Help Desk Technician will provide on-site support of the Integrated Capabilities Office (ICO) team at CCAFS, FL.

Key Duties
  • Serves as the first point of contact for customers seeking technical assistance on the phone or email.
  • Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determines the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products and services.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Required Qualifications
  • BS/BA in IT, Computer Science or relevant field.
  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellence communication skills.
  • Customer-oriented and cool-tempered.

Clearance

All applicants for this position must be able to obtain and maintain a Top Secret/SCI clearance; please note that the clearance process takes into account financial background aspects.

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.