Description We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Arlington, Virginia area and is a full-time opportunity. What you get to do every single day - Deliver information technology (IT) support for operating systems, productivity software, and a variety of other applications used internally - Spot recurring technical issues and deploy solutions to address the root of the problems - Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues Requirements - Active Directory experience - Proficiency in Windows Desktop Operating System - Microsoft Office 365 experience preferred - Good understanding of IT support ticketing systems - Basic networking concepts - Strong problem solving and analytical skills - 3+ years of prior experience - Experience in user administration and bug fixing in a client server environment - Proven experience in installing and configuring operating systems, networked and local printers, and business applications For immediate consideration, send resume to Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit httpsroberthalf.gobenefits.net httpsroberthalf.gobenefits.net for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. MFDisabilityVeterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.comterms-of-use httpswww.roberthalf.comterms-of-use ).