Residential Concierge

Four Seasons Hotels
Parkville, MD
Jan 22, 2021
Jan 25, 2021
Accountant, IT
Full Time
Four Seasons Hotels & Resorts have been ranked FORTUNE magazine's 100 Best Companies to Work for, every year since 1998 come and find out why! Four Seasons Private Residences Baltimore is seeking a Residential Concierge with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.Join a talented and specialized team at Four Seasons Private Residences BaltimoreSituated on floors 19-28 atop the luxury Four Seasons Hotel Baltimore, our Private Residence Owners can immerse themselves in the life of luxury. Located along the inner harbor, offering picturesque waterfront views and unparalleled skyline vistas, the Four Seasons Private Residences Baltimore offers 62 ultrachic units with all the services and amenities the Four Seasons brand is renowned for.The role of the Residential ConciergeRespond to a wide variety of resident requests by accurately assessing the resident's needs and requests, offering personal recommendations and touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies.Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with residence/hotel services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Valet parking staff the retrieval of owners' vehicles.Manages and provides access to the buildings and units with all vendor/contractor/owners 'employee and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and owners' employees. Controls access doors and elevator access. Coordinate the booking of the elevators for move-in or move-out after the 1st occupancy period is over.Assure that desk collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. Actualizes owners' file database with any relevant information.Utilizes a variety of software programs to accurately input special arrangements (ie Engineering & Housekeeping requests) the resident has made and to assure proper billing.Skill Requirements:* Proficient in Microsoft Office* Excellent written and verbal communicationSome Benefits Four Seasons Private Residences Baltimore employees enjoy:* Competitive Salary & Wages* Excellent Training & Development* Complimentary Accommodation at other Four Seasons Hotels & Resorts* Complimentary Dry Cleaning for Employee's Uniforms* Complimentary Employee Meals* 401(k) Retirement PlansMiscellaneousMust be able to work Monday's, Tuesday-Saturday and most HolidaysWork authorization in the United States required.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -