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Quality Assurance Senior Associate

Employer
Washington Metropolitan Area Transit Authority
Location
Washington D.C
Closing date
Jan 25, 2021

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Job Details

Minimum Qualifications

Education
  • Bachelor's degree in Quality, Engineering, Business Administration or Information Systems and Data Analytics, or a related field
    • In lieu of a bachelor's degree, a high school diploma or GED and four (4) years of progressive responsibility experience in the field of quality and audit (in addition to the minimum experience requirement below).

Experience
  • A minimum of four (4) years of progressive responsibility and experience in the field of quality and audit.

Certification/Licensure
  • International Organization for Standardization (ISO) 9001 Lead Auditor Certification or an equivalent certification such as the American Society for Quality, Certified Quality Auditor Certification (CQA) within 3 years of start date.

Preferred
  • N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Quality Assurance (QA) Senior Associate is responsible for performing routine to complex quality activities, and employing project management principles to develop quality programs; assess and observe work processes and procedures; test systems and assemblies; diagnose and identify issues and; analyze and recommend solutions while developing, tracking and following up on internal corrective and preventive actions (iCAPAs). The QA Senior Associate ensures successful implementation and sustainability of quality programs and internal reviews in accordance with the department's Annual Internal Review Plan/Schedule to ensure alignment with mission, safety, reliability and customer success of the enterprise and effectiveness of implementation. Additionally, the QA Senior Associate provides guidance to less experienced staff.

Essential Functions
  • Plans and executes scheduled internal reviews that utilize data collected during field assessments, documenting/recording reviews and interviews into draft reports that fully detail findings in a factual and collaborative way to garner support for improvement of key WMATA Engineering & Maintenance, Service Delivery, Capital Program Management, and Safety & Security functions organization wide.
  • Reviews and interprets complex documents such as, engineering documents, policies, standard operating procedures, processes, contracts, and work instructions to determine accuracy in accordance with Quality Procedures, internal directives and regulatory requirements.
  • Produces complex documents such as, internal review reports, follow-up assessment reports, findings, corrective and preventive action plans, internal review scopes of work, policies, standard operating procedures, processes flow charts, and work instructions, to effectively communicate instructions to internal and external stakeholders.
  • Researches and evaluates data using analytical and logical reasoning to gather, review and form a finding or conclusions that support an issue requiring correction or highlighting areas of interest for further investigation.
  • Performs problem solving techniques to identify root causes of faults or problems. Utilizes available data, as well as deductive reasoning to understand, explain and address the root cause of issues, which can lead to correction and prevention of reoccurrence.
  • Uses information from quality activities and develops solutions to optimize systematic organizational processes. Develops an understanding of organizational functions and operations to provide guidance recommendations for solutions to address and prevent hazards while reducing risk.
  • Supports development of internal corrective and preventive action (iCAPA) plans backed by evidential findings and follows-up on implementation of iCAPAs to ensure issues identified within the organization are remediated.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
Washington
DC
20001
US

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