Job Posting Title Product Manager - Digital Servicing Platform
- Employer
- Capital One
- Location
- Vienna, Virginia
- Closing date
- Feb 21, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Job Posting Title Product Manager - Digital Servicing Platform
More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. That's why we're here-a bold team of digital entrepreneurs, designers, analysts and engineers working to make a difference in people's lives. Maybe you should be here, too.
The Digital Servicing Platforms Intelligent Channel Orchestration & Integration team is looking for a Platform Product Manager to help build out distinct capabilities that will enable dynamic and proactive delivery of personalized, intelligent experiences that support customer needs across all servicing channels. You will have the rare opportunity to work at the vanguard of web, mobile, conversational AI, and digital platforms. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders. You will conceptualize, define and deliver the foundation of Capital One's web, mobile, and digital platforms, bridging the gap between business and engineering.
In this role you will:
● Lead a highly dynamic and multi-disciplinary team to develop and enhance web, mobile, and conversational AI capabilities. You will translate business strategies into products that delight our customers and position our company for substantial growth.
● Collaborate and work closely with internal partners. From software engineering, UX/UI, and analytics, you will be fostering relationships with coworkers across the company to support their efforts while delivering digital features and mobile applications at scale.
● Analyze user feedback and data from the existing digital platform and combine these insights with market analysis to drive product strategy.
● Advocate for the latest cloud, mobile, and software patterns that are relevant to establishing Capital One as a leader in technology-driven finance.
● Define product direction, prioritize and manage features that will deliver best of class experiences for Capital One consumers.
Candidates will have the following:
● A deep understanding of web and mobile best practices, and how these can be leveraged to drive customer engagement
● Proven track record in delivering products that generate substantial value
● High level of intellectual curiosity and are comfortable with ambiguity
● Well organized, able to multi-task, able to prioritize with minimal direction
● Can collaboratively drive teams and stakeholders with disparate goals
● Communication skills, be able to present to executive management often and in a compelling manner that emphasizes the important intersection of business and technology
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 3 years of digital product management experience for consumers
- At least 2 year of Agile product management experience
Preferred Qualifications:
- 2 + years of experience in building online products
- 2 + years of experience as a Consumer Product Owner in an Agile development process
- 3+ years of experience translating business strategy and analysis into consumer products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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