Sr. Associate, Product Management, Card Fraud
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Feb 5, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Sr. Associate, Product Management, Card Fraud
Fraud - when a customer's credit card or personal information is stolen - is a defining and increasingly frequent moment in our customers' financial lives. According to Experian, in 2017 alone 14 million credit card numbers and 158 million social security numbers were exposed. Increasingly, this type of activity is carried out by sophisticated international criminal organizations, who are constantly innovating and using the latest technologies to commit these crimes. Here on the Fraud Foundation Team, we counter their efforts with real-time, automated, and intelligent technology of our own. Our mission is to unleash our analysts, data scientists, and investigators by making fighting fraud effortless and continuously more powerful. We do that by building consumer-grade, associate-facing products and platforms to automate fraud detection and associated actions, democratize access and understanding of our data, and enable new ways of discovering and extinguishing fraud rings.
A critical part of that system is our authentication decisioning platform, which uses machine learning to determine when we should subject our customers (or fraudsters) to additional authentication and how we should authenticate them (e.g., one time pin to SMS vs. drivers license scan, etc.) This product manager will partner with data science, business intent, operations, and technology to determine which features are essential and work with an engineering team to advance the platform and drive value.
What you'll do:
- Drive roadmap and delivery, to enable our vision of real-time, intelligent authentication experiences at every relevant customer touchpoint
- Refine the vision, and execute accordingly
- Work closely with a team of engineers and business partners to identify customer experience, technical, and operational needs and align on shared priorities
- Spend 10-15% of time with investigators, analysts, front-line agents, and fraud intent/strategy leaders to deeply understand their workflow, pain points, and key opportunities to expand fraud coverage, and then incorporate the resulting understanding into the product vision and roadmap
- Define and drive monitoring of platform health
- Technologies your engineering team would be working with include our Streaming Data Platform, Spark, Kubernetes, and microservice architecture, among others
What you'll bring:
- A drive toward action and a proven track record of delivering minimum viable products to market at rapid speed
- An understanding of and reverence for data and technical products
- Excellent communication skills to navigate a matrixed organization, tell compelling stories with ease to senior executives, and inspire teams about things that should exist that don't yet
- Ability to proactively identify impediments on the critical path and remove them
- A structured problem-solving approach to help a team work through a wide range of issues
- Intellectual curiosity for emerging technologies and engineering challenges
- Ability to prioritize across different types of value dimensions
- Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
- Ability to keep the crowd warmed up while the team fixes the broken demo
Basic Qualifications:
- Bachelor's degree or military experience
- At least 1 year of experience in product management, business analysis, data science, or software engineering
Preferred Qualifications:
- 1+ years of experience managing products from inception to production
- 2+ years of experience in shipping product
- 1+ years of experience in platform management, software development, data technologies or AWS
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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