Change Management Lead
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Jan 29, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Change Management Lead
As a Change Management Lead, you will be a part of a talented team who brings the organizational strategy to life in Card Tech. You will be responsible for leading change management and building advocates for many initiatives within Card Tech. We are looking for a confident people leader who is obsessed with inspiring change through innovative experiences, content, and storytelling.
Our ideal teammate has experience in:
- Working closely with leadership to build out, manage, and execute strategic, creative campaigns through editorial, video, and graphic content
- Collaborating with teams across the enterprise to build engaging and compelling content and experiences
- Building relationships within technology, communications, and change communities of practice
- Traditional marketing channels, communications tactics, change management practices, and social media
- Leveraging measurement plans and data to formulate and flex change strategies and campaigns
Responsibilities include:
- Build and execute strategic change management plans including executive-level communications (written & verbal), associate experiences, recognition programs, etc.
- Lead with the customer and translate needs into thoughtful strategy
- Write, proofread, and edit communications needed to support strategic plans
- Lead a team to build and deliver engaging content and experiences that brings Card Tech's strategy to life and raises associate engagement and advocacy
- Effectively leverage a suite of communication channels - like email, Slack, video, internal social computing platforms (Jive), and social - while innovating on new channel opportunities
- Work effectively in cross-functional teams to advance the team and leadership's change strategy and implement a range of creative solutions to reach key target audiences
- Serve as Product Owner and effectively prioritize work for team
The Successful Candidate Will Have:
- Experience developing and executing successful change strategies including executive-level leader communications support, associate experiences, & recognition programs, etc.
- Exceptionally strong written and verbal communication skills
- Ability to present complex, subject matter in a clear, concise, and compelling manner
- Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management
- Ability to flip back and forth from strategy to tactics quickly
- Self-motivated with strong organizational skills, attention to detail, and ability to prioritize
- Strong presentation skills and engaging professional presence
- Ability to work as part of a team, in an open and collaborative environment, and stay calm under intense pressure to manage rapidly changing priorities
- Easily adapts to change and takes on a growth mindset approach
Basic Qualifications:
- Bachelor's degree or military experience
- At least 7 years of experience in corporate communications, multi-channel marketing, internal business communications, or leading organizational change and communication projects
- At least 7 years of experience in planning, execution, and analysis of marketing or communication programs
- At least 7 years of experience in managing output from creative teams or agencies
- At least 2 years' experience in leading a team driving content, marketing, or communications
Preferred Qualifications:
- Master's in Marketing or Communications or an MBA
- At least 9 years of experience in one or more of the following: corporate communications, multi-channel marketing, internal business communications, or leading large-scale organizational change and communication projects
- At least 4 years of experience working with a technology-oriented company
- At least 2 years of experience with cutting-edge digital media tools
- At least 2 years of experience working in an environment that leverages Agile principles to organize and drive work
- S trong collaboration, interpersonal and coaching skills
- Strong judgment, influence, leadership, and integrity
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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