Duties

Summary

Supervisory IT Specialist (Network & Systems Administration) positions located in DOL, Bureau of Labor Statistics (BLS), Office of Technology and Survey Processing (OTSP) provide IT support to all aspects of BLS data development initiatives. BLS measures labor market activity, working conditions, price changes, and productivity in the U.S. economy to support public and private decision making.

-Positions are outside the bargaining unit.

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Responsibilities

Positions, through subordinate staff, are primarily concerned with administering network operating systems, information technology research, testing, installation, support, configuring, and maintenance, including any associated hardware (peripherals, servers, hubs, bridges, switches, and routers) and software that permit the sharing and transmission of critical BLS data.

Travel Required

Occasional travel - Some work may require travel and to attendance at meetings and conferences away from the work site.

Supervisory status
Yes

Promotion Potential
14 - This position is at the Full Promotion Potential.

Requirements

Conditions of Employment

• Must be a U.S. citizen and at least 16 years of age
• Requires a managerial probationary period unless an exception has been met
• Requires a probationary period if requirement has not been met
• Appointment to this position may require a background investigation

Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements.

You may not be aware, but in the regulations for agency ethics programs, there are requirements for supervisors. Section 2638.103 of Title 5 of the CFR states:

Every supervisor in the executive branch has a heightened personal responsibility for advancing government ethics. It is imperative that supervisors serve as models of ethical behavior for subordinates. Supervisors have a responsibility to help ensure that subordinates are aware of their ethical obligations under the Standards of Conduct and that subordinates know how to contact agency ethics officials. Supervisors are also responsible for working with agency ethics officials to help resolve conflicts of interests and enforce government ethics laws and regulations, including those requiring certain employees to file financial disclosure reports. In addition, supervisors are responsible, when requested, for assisting agency ethics officials in evaluating potential conflicts of interest and identifying positions subject to financial disclosure requirements.

Qualifications

Candidates must demonstrate proof of meeting the Minimum Qualifications, that is, BOTH the Experience and Specialized Experience requirements listed below.

Minimum Qualifications

Experience

IT-related experience; experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience must have demonstrated each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail. An experience indicator at this level includes planning, prioritizing, and organizing project/program requirements.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. An experience indicator at this level includes in-depth analysis and resolution of complex problems such as assessing customers' needs and tailoring information about products and/or services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. An experience indicator at this level includes orally justifying decisions, conclusions, findings, and/or recommendations in a professional setting such as orally presenting project/program-related information to engage in open and constructive discussions and sharing of information.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. An experience indicator at this level includes gathering and analyzing facts, drawing conclusions, and developing recommendations/identifying alternatives to solve complex problems such as utilizing various sources to conduct research to determine proper alternatives and providing recommendations to resolve project/program-level issues that impact the work and outcomes of an organization.

AND

Specialized Experience

Applicants must have 52 weeks of specialized experience equivalent in scope and responsibility to at least the next lower grade level (GS-13) in the Federal Service. Specialized Experience is defined as BOTH of the following:

Demonstrated independent experience troubleshooting and securing Microsoft Windows Server and Client operating systems in a large enterprise Local Area Network (LAN) and Wide Area Network (WAN) environment such as 1,000+ users across geographic locations, for example, headquarters operations and regional sites. An example of an experience indicator at this level includes managing the performance, availability, and reliability of applications and servers as well as providing technical mentorship, tutelage, and oversight to subordinate technicians.

Demonstrated experience managing and enhancing network systems. Examples of experience indicators include any of the following: managing the design of network architectures such as evaluating and defining infrastructure requirements, coordinating network implementation planning, or overseeing testing and implementation; redesigning network infrastructure in response to changes in network technologies or network requirements; OR, developing contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies.

Education

Education may not be substituted for experience at this level.

Additional information

DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

Refer to these links for more information:

GENERAL INFORMATION , ADDITIONAL DOCUMENTATION , FORMER FEDERAL EMPLOYEES

Position Telework eligibility is determined by management based on position duties during the recruitment process. Employee participation in telework on a routine or situational basis is determined by management primarily based on business needs. Employees participating in telework are subject to the terms and conditions of the Department of Labor's Telework Program.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

Categories

Category A - Meets the minimum qualifications requirements and demonstrates superior proficiency in applying critical competencies required by this position.

Category B - Meets the minimum qualifications requirements and demonstrates satisfactory proficiency in applying critical competencies required by this position.

Category C - Meets the minimum qualifications requirements and demonstrates familiarity in applying critical competencies required by this position.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

• Manages Human Resources: Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Operating Systems: Knowledge of computer network operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
High Risk (HR)

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password protected documents.

The following documentation is required:

- Proof of Minimum Qualifications : For Experience and Specialized Experience, your resume MUST contain detailed descriptions demonstrating that you meet the requirements listed in this announcement. If your resume does not demonstrate proof of the minimum qualifications, you will be deemed not qualified. See the Requirements section, i.e. under Qualifications, for more details.

The following documentation is required, if applicable:

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, applicants must submit a copy of their Certificate of Release or Discharge From Active Duty, DD-214. The DD-214 must show the type of discharge, dates of active duty, and character of service (i.e. submitting Member Copy 4 vs Copy 1). To claim 10-point preference, applicants must submit a copy of their DD-214 (i.e. submitting Member Copy 4 vs Copy 1) as described for 5-point preference; an Application for 10-point Veteran's Preference, SF-15; and proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty ). Without this documentation, you will not receive veteran's preference. For more information, go to: http://www.fedshirevets.gov/hire/hrp/vetguide/index.aspx

- Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship , and the E-Verify system will be used to confirm the employment eligibility of all new hires.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.