District Operations Leader NF5

Quantico, Virginia
Jan 21, 2021
Jan 28, 2021
Full Time


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Develops and supervises a team of District Operations Liaisons in a total commitment to delivering a dress blue customer service experience for all Marine Corps Exchange (MCX) customers. Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.

Drives the implementation of corporate programs by motivating and supporting each district in developing and implementing measurable action plans that meet key operational objectives. Plans, identifies, communicates and delegates key responsibilities and practices to the District Operations Liaison team to ensure smooth flow of operations within each district. Review store environments and key business indicators to identify problems, concerns and opportunities for improvement in order to direct and coach the district and store-level teams to take action and achieve operational goals. Manages critical organizational change to keep the district operating to standard while inspiring a change-ready environment and building the change agility of our MCX businesses and team members. Provides leadership during all site renovations, refreshes and new site development. Leads and inspires store leadership teams to meet or exceed corporate goals and build brand equity, both during regular store visits and remotely.

Educates district and store leaders and organizational leadership on MCX brand message. Incorporates brand standards language and leadership in all corporate communications, initiatives and operational analysis; builds accountability and partnerships with district and store leadership to achieve brand excellence.

Sets, announces and drives weekly and monthly sales goals within each district. Drives corporate sales programs and promotions within each district. Communicates opportunities for operational expense control within each district. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and is prepared to provide direction and coaching regarding visual merchandising decisions and brand presentation standards.

Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in district performance; develops action plans with District Operations Liaisons to correct deficiencies. Communicates corporate policies to District Operations Liaisons and Store Leadership teams within each district. Ensures total company compliance with all corporate policies. Monitors and analyzes district-wide MCX logistics processes ensuring effective operations while developing district-level accountability and process management. Builds internal decision-making capability and confidence among district and store leadership teams using information-based statistics, rationale, ownership and accountability. Provides analysis and problem solving support to district and store leadership teams for under-performing store sites to achieve an improved business direction.

Promotes training and development and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with District Operations Liaisons to set training goals and manage training compliance and learning transfer. Plays an integral role in organizational leadership development initiatives. Participates in the training needs assessment process and annual training budget preparation. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and team members through conversation, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Required regular travel to each store location within the district completing store reviews on a regularly scheduled basis as well as coaching and developing leadership teams within the defined store structure.

Travel Required

25% or less - Varies

Supervisory status

Promotion Potential


Conditions of Employment

  • See Duties and Qualifications



BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of the position and THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above. At least three years of supervisory experience in the retail field. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently. Knowledge of big-box and convenience store retail operations. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Ability to build relationships and align partnerships with varying constituencies across the organization. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development. Represents the organization in command level conferences or with contractors or other federal officials. Must possess and maintain a valid driver's license.

Eligible for telework. This is a 100% remote work position

Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:
    All employees: Work Quality, Customer Service, Interpersonal Skills. Managers: In addition to the above, Coaching, Managing & Developing Staff and Leadership & Communication.


Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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