Assistant Maintenance Dispatch Center Supervisor

Location
Lorton, Virginia
Posted
Jan 21, 2021
Closes
Feb 24, 2021
Ref
15772
Function
Administrative
Hours
Full Time
Summary

The Assistant Maintenance Dispatch Center Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators and overseeing the coordination support to the Enforcement Technology Equipment Maintenance and Repair Program involving 24/7, 365-days shift operations.

Responsibilities
  • Work with the Maintenance Dispatch Center Supervisor and be responsible for day-to-day management of the ILD Operations Center.
  • Assist with the management and oversee the quality control of all incoming phone calls fielded by the Maintenance Dispatch Coordinators.
  • Ensure that all maintenance work orders are properly planned and scheduled so that the best support is provided.
  • Act as the MDC Supervisor when the MDC Supervisor is not available
  • Work with various functional areas in evaluating existing processes and identifying process improvement opportunities to drive business results (i.e. cost reductions, operational efficiencies, and adequate controls, etc.).
  • Ensure employees, in functional areas, follow established procedures and generate finished work products under time and budgetary constraints and ensure service yields the expected outcome and meets established goals.
  • Assist in definition of business requirements, analysis of business case, and development of project plans.
  • Anticipate problems and work to mitigate risk.
  • Interface with contract managers and customers.
  • Receive and prioritize service calls for assistance from various field activities and dispatch to technicians and vendors, for repair.
  • Perform analysis of ETP database for accuracy and follow-up of existing and historical trouble calls.
  • Provide reports on ETP Helpdesk maintenance, inventory and supply chain activities.
  • Coordinate with multiple third-party vendors for quality and timely repairs activities.
  • Review and submit Operational Status Reports.
  • Oversee a team of Maintenance Dispatch Coordinators.
  • Manage and coordinate the operations center personnel work schedule.
  • Be responsible for the overall direction, development and evaluation of twelve team members by carrying out supervisory responsibilities in accordance with company policies and procedures and applicable laws.
  • Supervise, schedule, train, mentor, assist staff, and make recommendations.
  • Provide guidance for professional development.
  • Be responsible for subordinate employees' performance reviews.
  • Other duties as assigned

Qualifications

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • Bachelor's degree in Operations Management or related discipline
  • 4+ years of education and experience may be substituted for a degree
  • 8+ years of experience is required in organizing, directing, and managing contract logistics and maintenance operations support functions and multiple complex and inter-related project task
  • 3+ years related maintenance support experience preferably in a large scale contracting environment
  • CBP Background Investigation (BI) required

Knowledge, Skills and Abilities:
  • Ability to exercise independent judgment and reasoning skills
  • Ability to plan, organize, schedule and direct varied programs and tasks involved within the daily activities of the contract
  • Ability to work nights, weekends and holidays as required
  • Ability to demonstrate project management skills
  • Ability to use critical thinking and problem-solving skills
  • Have a strong work ethic, ability to be a self-starter, and the desire to work and succeed in a rigorous and challenging dynamic business environment
  • Proficient in all Microsoft Office Suite applications
  • Skilled with Microsoft Word, Excel, and PowerPoint at an intermediate level
  • #Chenega IT Enterprise Services, LLC

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