Operations Supervisor

CVS Health
Mclean, VA
Jan 16, 2021
Jan 22, 2021
Full Time
Job DescriptionAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. ManagementWork effectively with store management and store crewsSupervise the store's crew through assigning, directing and following up of allactivitiesEffectively communicate information both to and from store management and crews2. Customer ServiceAssist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policyand promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (Eg, myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality3. Merchandise/PresentationPrice merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly,promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandiseRequired Qualifications+ Deductive reasoning ability, analytical skills and computer skills.+ Advanced communication skills, supervision, and influencing skills+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications+ Experience as a retail supervisorEducation+ High school diploma or equivalent preferredBusiness OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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