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IT Analyst Level III / Watch Officer - TS/SCI w Poly (Preferred) - AJ

Employer
ASD, Inc.
Location
Annapolis Junction, MD
Closing date
Jan 22, 2021

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Industry
Technology and Software
Function
Analyst, IT
Hours
Full Time
Career Level
Experienced (Non-Manager)
ASD is seeking IT Analysts to support a DIA Program at Annapolis Junction. This is a Panama Swing Shift (1400-2200). Position Description Provide support to the Enterprise Watch Command Center to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions. Essential Job Functions Monitor and track service impacting changes in the enterprise infrastructure. Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools Assist with the development and maintenance of standard operation monitoring procedures Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events) Preparing, updating, and reporting Situational Awareness to the ESOC PMO and Client Liaisons Monitor planned and unplanned service impacting changes Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages Assist with SharePoint Outage Tracker entries and updates Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources Archiving of Daily Operations Report and Shift Change Log (Day Shift) Perform trend analysis reports as requested Check on the status of Critical Site Tickets and close if possible Check on the status of ProlongedMultiple Transfers of Tickets and close if possible Performs Tier 1 vetting and triage of incident tickets to facilitate accurate and effective outage handling procedures and resolution. Qualifications bull Hold an ITIL andor technical certification bull Technical background and strong IT skillsknowledge in networking, exchange, or desktop support bull Strong understanding of ITIL concepts bull Proficient in word processing, spreadsheets, and desktop applications bull Strong communication and interpersonal skills bull Strong logic and analytical skills bull Strong customer service skills and experience bull Excellent oral and written communication skills bull Proven ability to multi-task, prioritize, and maintain attention to detail in a fast-paced environment bull Basic knowledge of ServiceNow, Windows Desktops, or other IT Service Management System bull Security+ or other technical certification to meet 8570 IAT II compliance required. SITE NAME AJ (SCIF) LABCAT AND LEVEL 015 - IT ANALYSTL3

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