Project Manager - Senior

TSR Consulting Services, Inc.
Bethesda, MD
Jan 19, 2021
Jan 22, 2021
Full Time
Education and Experience Required. " 7+ years experience in information technology project management across diverse application areas and technologies." 4+ years experience in leading project teams and implementing enterprise application packages in distributed environments " Undergraduate degree, equivalent experience, or certificationPreferred" Graduate degree." Project Management Certification." Demonstrated record of managing internal and external projects from inception to successful implementation." Solid understanding of current technologies with the ability to develop and deliver projects using leading edge technologies." Ability to align change management strategies with project." Skilled in conceptualizing creative solutions, documenting them, and presentingselling them to senior management." Highly developed oral and written communication skills." Extremely high level of analytical ability to resolve complex and difficult issues." Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment. Ability to work independently with minimal direction from Product Team. CORE WORK ACTIVITIES " Establish and manage Opera 5.6 PMS deployment technical readiness plan o HQ infrastructure, network, connectivity, data-center hosting, security tasks as required o Centrally contracted deployment support vendor onboarding, vendor deployment readiness tasks as required " Identify, establish plan for, and manage dependencies with external products programs related to Opera 5.6 deployment. " Coordinate with Product Team to ensure appropriate deployment-related documentation is delivered, as required o Technical guides o Property HW and SW specifications, and any other property level technical requirements for Product o Installationtraining guides " In conjunction with Continent Deployment Managers, define and operationalize product deploymentcutover process " In conjunction with Continent Deployment Managers , define and operationalize support model during deployment cutover, and during post deployment stabilization period, including o Deployment support model with RACI and stabilization support model with RACI o Deployment stabilization resource requirements across L1, L1.5, L2, L3 teams and staffing model o Define and operationalize deploymentcutover and post deployment product issue tracking, triage for resolution, and escalation process across teams. o Define and operationalize deployment support tool(s) readiness and configuration across teams as required eg SNOW forms, queues, routing rules, issue dashboards, drill-downs etc. eg Remote Access, Monitoring, Logging tools, eg BPA, Splunk o Define and operationalize Software version management model and tools for the deployment phase, if required. " Function as the focal IT POC for managing the deployment phase. o Coordinate across Product, Business, GO and Continent teams as required o Liaison back to Product team o Manage escalations " Facilitate issue prioritization across Continents, provide consolidated deployment reporting and metrics across continents " Lead Deployment Issue Management Process - daily deployment standup, triaging for resolution, prioritizing and executive reporting. " Track and report deployment progress and metrics across Continents