Customer Service Representative Lead

Expiring today

Gaithersburg, MD
Jan 21, 2021
Jul 29, 2021
Customer Service
Full Time
Adventist HealthCare seeks to hire an experienced Customer Service Representative Lead who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

The Customer Service Representative Lead must practice complete professionalism when responding to customer in person, on the phone or over email. The Customer Services Representative will work to build and maintain business relationship with clients by providing prompt and accurate service.

As a Customer Service Representative Lead you will:
• Audit credit or overpayments on accounts in a timely manner.
• Ensure solutions on credits based on knowledge of payer contracts and understanding of the specific requirements for each payer.
• Ensure timely and accurate completion, review and submission of the Medicare and Medicaid quarterly credit balance report required by law.
• Train team on various systems needed to obtain documentation in processing refunds and other customer related account review.
• Assure appropriate and timely documentation of all account activity.
• Ensure that all correspondences received are distributed appropriately amongst the team and are being worked in a timely manner.
• Audit and approving adjustment request processed by team.
• Provide updates and changes to team as issues arise.
• Complete assigned work projects distributed by management in a timely manner.
• Provide support, education, and guidance to Team.
• Provide monthly productivity review.

Qualifications include:
• High School Diploma required or some college preferred.
• 3-4 years' experience required within a healthcare environment can include insurer, public health setting or an outsourcing company
• Ability to work independently and in a team environment.
• Must maintain a high volume of processing without compromising quality and accuracy.
• Strong Customer Service skills.
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency.

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered.

Work Schedule:

Full-time days; Monday - Friday, 9:00 am -5:30 pm

Travel to different local sites required, as needed.

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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