Principal Associate, Process Management - Small Business Card
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Feb 11, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Principal Associate, Process Management - Small Business Card
We are looking for someone who has a bias to action and is resourceful and self-motivated. Our Small Business Card Customer Management team wants to meet you if you're excited about building solutions and experiences for our Small Business customers. This role will be responsible for implementing policies, managing processes, and building experiences in a way that drives customer loyalty while protecting our business.
As a Principal Associate of Project Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.
General Responsibilities:
- Creating and validating processes
- Designing and producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Analyzing, identifying, and correcting data issues with systems used or owned by a department
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Collaborating with partners to improve processes and to deliver better experiences
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Process management or Project management
- At least 2 years of experience in Relationship management
Preferred Qualifications:
- Bachelor's Degree
- Lean certification or Six Sigma certification
- 2+ years of experience in People management
- 5+ years of experience in Process management
- 5+ years of experience in Project management
- 5+ years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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