Principal Associate, Process Management - Small Business Card

Employer
Capital One
Location
McLean, Virginia
Posted
Jan 20, 2021
Closes
Feb 11, 2021
Ref
R104871
Function
Finance
Hours
Full Time
McLean 2 (19052), United States of America, McLean, Virginia

Principal Associate, Process Management - Small Business Card

We are looking for someone who has a bias to action and is resourceful and self-motivated. Our Small Business Card Customer Management team wants to meet you if you're excited about building solutions and experiences for our Small Business customers. This role will be responsible for implementing policies, managing processes, and building experiences in a way that drives customer loyalty while protecting our business.

As a Principal Associate of Project Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:
  • Creating and validating processes
  • Designing and producing metrics used to measure efficiency and effectiveness
  • Driving process improvements aligned with desired customer outcomes
  • Analyzing, identifying, and correcting data issues with systems used or owned by a department
  • Providing subject matter expertise on processes when representing the department in projects and other meetings
  • Collaborating with partners to improve processes and to deliver better experiences


Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Process management or Project management
  • At least 2 years of experience in Relationship management


Preferred Qualifications:
  • Bachelor's Degree
  • Lean certification or Six Sigma certification
  • 2+ years of experience in People management
  • 5+ years of experience in Process management
  • 5+ years of experience in Project management
  • 5+ years of experience in Relationship management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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