Sr. Manager, Chief of Staff - Card Tech CTO & Marketing

Capital One
McLean, Virginia
Jan 20, 2021
Feb 18, 2021
Full Time
McLean 2 (19052), United States of America, McLean, Virginia

Sr. Manager, Chief of Staff - Card Tech CTO & Marketing

The Chief of Staff for Card Tech's CTO & Marketing team is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech CTO & Marketing: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability.

Candidates should have a passion for technology, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

  • Serve as a central point of contact between the MVP and their leadership team (LT), as well as with the Card Tech Chief of Staff team, and other key partners. Ensure alignment of leaders both within the CTO & Marketing team and across teams.
  • Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget etc). Aid the MVP in strategic planning, uncovering critical efficiencies and preventing duplication of effort.
  • Understand the MVP's's intent and vision, lead the LT to drive and track the leader's goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.
  • Assist the MVP and LT with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR.
  • Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence.
  • Work closely with all business units and functions to align operations with strategy. Influence across all levels of the organization and across organizations.
  • Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.
  • Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

The Successful Candidate Will:
  • Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.
  • Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.
  • Possess excellent organizational skills and the ability to be goal/execution-oriented
  • Be able to react seamlessly to change in priorities and delivery focus
  • Be self-motivated
  • Be capable of balancing strategy and tactical delivery
  • Execute a strategic approach to all things especially process and operations

Basic Qualifications:
  • Bachelor's degree
  • At least 7 years of experience in Project Management, Process Management, Agile Delivery, or as a Team Lead
  • At least 3 years of experience managing senior stakeholders across different business functions
  • At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences
  • At least 3 years of experience working with engineering teams

Preferred Qualifications:
  • Master's Degree in Business Administration (MBA)
  • 5+ years of experience in managing IT projects
  • 3+ years of experience in strategy development
  • 3+ years of experience managing diverse operational functions, such as staffing, budgeting, executing high-level meetings and events
  • 3+ years of experience driving organizational change and operational excellence
  • Experience in the financial tech industry
  • Experience working closely with executives
  • Experience in finance or budgeting
  • PMP, CISSP, CISA or other industry certification

At this time, Capital One will not sp onsor a new applicant for employment authorization for this position.

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