Commercial Card Supplier Enablement Coordinator - Richmond, VA

Employer
Capital One
Location
Glen Allen, Virginia
Posted
Jan 20, 2021
Closes
Feb 13, 2021
Ref
R105296
Function
Finance
Hours
Full Time
Knolls 1 (12034), United States of America, Glen Allen, Virginia

Commercial Card Supplier Enablement Coordinator - Richmond, VA

An important part of the Commercial Card Ops team, the Supplier Enablement Coordinator will be responsible for enabling acceptance of commercial card payments primarily through outbound phone channel. Associates will work closely with business partners to drive revenue by increasing supplier acceptance of Commercial Card payment.

Responsibilities :
  • Outbound calling to understand and/or influence supplier acceptance
  • Data collection and entry
  • Engage with stakeholders at multiple levels, internally and externally, through superior communication skills (written and verbal)
  • Ability to learn and manage multiple software systems
  • Demonstrate competency in teamwork, self-prioritization, result focus, and business judgment
  • Follow provided procedures and scripting to assure we are accurate and compliant with our communications
  • Conduct any additional assigned activities related to facilitating client payments


Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least 2 years of Microsoft Excel experience
  • At least 1 year of customer service experience in call center


Preferred Qualifications:
  • At least 2 years of customer service experience in call center within Financial Services or Banking



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.