The Vice President, Global Business Advisory and Communication Services is a key member of the Planning & Services leadership team and is responsible for providing strategic advisory, business transformation, and communication services to senior executives and key stakeholders across the global Consumer Operations organization. Consumer Operations includes the following global divisions: Brands, Marketing, Consumer Insights, Loyalty, New Ventures, Technology, Digital, Distribution, Revenue Strategy, Engagement Centers, and Sales. This leader reports to the SVP, Global Planning + Services and is responsible for the following areas: Global Technology + Channel Advisory Services Global Market Performance Advisory Services Global Communication + Change Management Services Special Projects + Program Tools US, Canada, & CALA Business Advisory Services This position serves as the strategic business leader of the area, working with the Group President, Global Officers, and other senior executive leaders in the identification of critical cross-cutting strategic priorities that the team will help define, plan for, and lead. The Vice President, Global Business Advisory and Communication Services is required to: Serve a principal advisor to the Group President and Executive Leadership Team in long-range strategic planning, trade-off decision-making, and the achievement a large, complex enterprise goals Effectively partner across a diverse stakeholder landscape that spans global disciplines, Continent leadership teams, owners, franchisees, and customers to achieve enterprise results Guide multiple, multiyear, enterprise-wide initiatives in tandem, ensuring appropriate monitoring, reporting, and risk/issue management; this requires closed partnership with the P+S Planning + Governance Team in monitoring efforts and reporting on financial progress Facilitate a data-driven, results-focused communications, change management, and strategic transformation planning across the Global Consumer Operations organization Continuously enhance the planning, consulting, communications, and change management capabilities within Global Consumer Operations divisions and the Continent Consumer Operations teams CANDIDATE PROFILE Education and Experience Fourteen or more years experience in the hospitality and/or consulting industry, demonstrating progressive career growth and a pattern of exceptional performance, as well as the ability to lead and manage large teams of highly educated and motivated members. Experience leading successful, complex, cross-discipline transformation initiatives required 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major. CORE WORK ACTIVITIES Project and Strategy Leadership Leads cross-functional working teams comprised of senior discipline experts to: Plan and implement Consumer Operations initiatives with minimal oversight, working with leaders to meet project objectives and goals on time and on budget Support transformational projects working across functions and disciplines to meet objectives Deliver presentations related to the strategic roadmap development, project execution and management to senior management and other key stakeholders (eg, owners, associates, customers). Change Management and Communications Leadership Actively engages internal partners (eg, finance, human resources, legal) to prepare content for communication materials that include locally appropriate change management plans associated with deployment of transformation efforts. Functions as the strategic business leader to provide direction and guidance to Consumer Operations leadership to drive development and execution of the communications and change management strategy to support discipline initiatives and business priorities across the disciplines Supervises all aspects of department performance. Working with discipline leadership, determines the priorities, goals, plans and resources to ensure on-schedule delivery of key communication and change management messages. Leading Teams and Organizational Priorities Leads the global business advisory team responsible for the identification, development, and execution of Company s key MBOs. Develops and leads a highly functioning team that leverages consulting and communication approaches, project management expertise, best practices and analytics to deliver strategic engagements on-time and on-budget. Serves as the final review for key consulting engagements to ensure alignment with broader business objectives and to identify potential conflicts/barriers to implementation. Leads high-profile, cross-discipline project teams responsible for ongoing development and execution of the strategic business plans and roadmaps. Develops a center of excellence for business advisory and project management. Responsibilities include, identifying and linking existing resources within the organization, establishing and communicating best practices, and coordinating resources to ensure optimal deployment against priorities. Partners with senior executives and continent leaders to assess new acquisition/brand opportunities and to ensure integration/adaption of new acquisitions and brands. Supervises all aspects of department performance. Determines the priorities, goals, plans and resources to ensure delivery of effective consultancy and project implementation support. Sets goals and expectations for direct reports using the performance review process. Makes and executes the necessary decisions to keep moving forward toward achievement of goals. Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Inspires and motivates team to achieve operational excellence. Communicates a clear and consistent message regarding goals to produce desired results. Plans, develops, implements, and evaluates the quality of the teams operations to ensure a flexible and scalable organization aimed at providing best in class business consultancy and project management to support Consumer Operations initiatives globally. Managing Profitability Analyzes business issues and identifies trends; utilizes these data points to inform development, refinement, and/or adjustments of business plans and roadmaps to ensure efforts continue to drive success for Company. Works with teams to translate business needs into the development of actionable work plans, deployment models, and resource allocations to achieve operational priorities; partners with business leaders to assign project teams to support the implementation and execution of established work plans. Identifies key drivers of business success and keeps the team focused on the critical few to achieve results. Reviews goals and strategies to ensure alignment with the business strategy and positioning. Develops and implements strategies that deliver products and services to meet or exceed the needs and expectations of the business and employees and pro