PC Refresh Technician

Seneca Resources, LLC
Staunton, VA
Jan 08, 2021
Jan 22, 2021
Full Time
Our client in Northern VA is looking for a Field Technician for a contract to hire position. The desired candidates will be part of a team that will perform PC Refresh projects according to a clearly defined process and set of checklists that focus on completing every refresh consistently while providing the End User a positive experience. Job Title Refresh Technician Responsibilities Complete multiple refreshes on a daily basis with strong attention to detail Provide exceptional customer service while working in a fast-paced environment Provide technical support for clients Document actions and solutions performed with client Check packing slip and other delivery data against initial order and received asset tracking worksheet to verify received goods are correct and complete Stage equipment at respective user locations throughout target site per plan Backup all local user profile(s) data and local settings Assign assets to individuals and record location data for users in the initial phase of the process, track Asset Tag, Model Number, Serial Number and assigned User throughout entire process De-install legacy equipment and aggregate into predefined staging areas for collection by Asset Disposal team Install new equipment and verify connectivity and functionality. Check asset tag, serial number, user name and location data matches plan Restore backed up data and user profile(s) to new device Validate user experience post migration with onsite support for transition, localization and basic support Support disposal of assets remove assets from service and stage for shipment to or pickup by disposal vendor Verify received devices have correct image and applicationsetting overlays for each End User Includes base image and all required supporting software overlays Required patchesupdates Domain registrationActive Directory configuration and GPO deployment where applicable Basic Requirements Must be able to lift up to 50 pounds Reliable Transportation Must be able to successfully pass a background check and Commonwealth Agency-specific clearance (requirements vary) High School Diploma or Equivalent Valid Virginia Driverrsquos License Clean Driving Record Willing to Travel Customer service oriented Excellent verbal communication skills ability to work with minimal direction Experience supporting desktoplaptop systems deploying and disposal of devices Familiarity with installing, troubleshooting, and supporting the following Windows 710 operating systems HP, Dell, Microsoft, Apple laptopdesktop hardware systems Outlook, Microsoft Word and Excel