$55,931.20 - $85,488.00 Annually
Jan 20, 2021
Jan 29, 2021
Program Manager
Full Time
Position Information

Please note: This is a re-opening to expand the pool of qualified candidates. If you have already applied for this position, there is no need to re-apply unless you wish to update your application.

The Aging and Disability Services Division (ADSD) is seeking a data-driven professional to support the Virginia Insurance Counseling and Assistance Program (VICAP) and data coordination efforts as part of the Arlington Area Agency on Aging (AAA). AAA is a federally funded program that strives to ensure older adults live as an integral part of society with dignity and access to programs and services which meet their needs and preferences. VICAP is a federally-funded Medicare Counseling Program and is part of a national network of programs which offers free, unbiased, confidential counseling and assistance to Medicare beneficiaries. The responsibilities of this position will be split between two different areas with approximately 60% of the time focused on data and reporting and the remaining time serving as the AAA’s VICAP counselor.

To learn more about DHS services, please visit ADSD .

Responsibilities include:
  • Ensure data entry standards through auditing, cleanup, and reporting of all AAA programs;
  • Enter monthly data in the Statewide Aging Monthly Report (AMR) and Peer Place database system;
  • Build and maintain processes to track data and troubleshoot errors;
  • Work with the Program Director and VICAP Program Coordinator to evaluate, design and develop performance measures, and other key performance indicators;
  • Monitor performance measures to identify potential opportunities to improve performance and enhance service delivery;
  • Counsel Medicare Beneficiaries on Medicare enrollment and coverage, Medicare Part D, Medigap insurance, Medicare Advantage Plans, and Medicare Financial Assistance programs;
  • Comply with the SHIP Tracking and Reporting Systems (STARS) standards by submitting data reports into the system within the required time; and
  • Support VICAP Coordinator with volunteer recruitment, training and engagement.
Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

  • A Bachelor's degree in Business or Public Administration with an emphasis and proven experience in data analysis and reporting using MS Excel at an intermediate level;
  • At least one year of full-time experience providing Medicare/Medicaid, and/or long-term insurance counseling or support services to the older adult (60+) population; and
  • Must be cleared through the Bureau of Insurance upon hire and certified as a Medicare Counselor within 60 days of hire.
Substitution: Additional qualifying full-time directly-related experience may be substituted for the degree requirement.

Desirables:Preference may be given to candidates with experience in one or more of the following:
  • Working with the state mandated No Wrong Door Peer Place System and / or the Federal SHIP Tracking and Reporting System (STARS);
  • Experience with Medicare, Medicaid, VICAP, Health Insurance Counseling, and/or State Health Insurance programs; and/or
  • A certified Medicare Counselor.

Special Requirements

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or willingness to use alternative modes of transportation.

The applicant must authorize Arlington County to obtain, or the applicant must provide a copy of the applicant's official state/district driving record. An offer of employment may be contingent upon a favorable review of the applicant's driving record.

A state of Virginia Central Registry check will be performed.

Additional Information

An online application is required

Work Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday (flexible); some evening and weekend work is required to support outreach as well as to work remotely. Travel to state and regional meetings is occasionally required.

Completion of the Supplemental Questionnaire is required and a part of the application process for consideration of this position. Do not give "see resume" as a response to questions. Incomplete applications will not be considered.

This is a grant-funded position contingent on funding availability.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please provide the following:
  • Highest level degree earned:
  • Area of Concentration:
  • Years of experience working with older adult population:
  • Proficiency level using MS Excel:
  • Years of experience in data analysis:

  • 02

    Please describe your experience using MS Excel to provide data analysis and reporting.


    Please describe your experience providing education, counseling, or information about Medicare/Medicaid, and/or long-term insurance support services to the older adult (60+) population.


    Please provide details if you are substituting years of full-time experience for the degree requirement.


    Please check any boxes which describe your experience. You MUST provide details on your application to receive credit.
    • No Wrong Door Peer Place System
    • SHIP Tracking and Reporting System (STARS)
    • Medicare, VICAP, Health Insurance Counseling, and/or State Health Insurance programs
    • A certified Medicare Counselor
    • None of the above

    Required Question

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