Operations Manager

Freedom Mortgage
Woodbridge, VA
Jan 15, 2021
Jan 26, 2021
Full Time
Summary The Mortgage Operations Manager is responsible for managing the entire loan process. Coordinate the operational and personnel development within operations. Serve as an escalation point for team leads to help solve issues that arise in the loan process. Assist to effectively manage the work load to meet or exceed established service levels. Ensure all staff is properly trained in all areas of the loan process. Essential Job Functions: Manage all operation departments by possessing and demonstrating strong supervisory skills. Manage a department of staff members. Monitors file flow to ensure SLA's are consistently met or exceeded. Ensure loans are originated and closed in compliance with the underwriter's approval as well as all federal and state regulations. Manage and redistribute workload when necessary to maintain established service levels and ensure a positive customer service experience. Monitoring daily, weekly and monthly production reports Allowing constant accessibility to take on immediate issues/concerns which need immediate attention. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This job is responsible for supervising a team of processors. Education and/or Experience: High School diploma or equivalent required. College degree preferred Minimum of 5 - 7 years mortgage operations management experienced Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others Full understanding of all Product Types (FHA, VA, Conventional & USDA) Familiar with a variety of mortgage banking concepts, practices and procedures. Working knowledge of compliance regulations Proficient with MS Office Ability to work in a high paced team environment, recognizes and acts on changing priorities Ability to work extensive hours during high volume Strong verbal and written communication skills Demonstrated analytical skills Prioritization skills Performance Management experience Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Customer Service Relationships: Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers. Work Complexity: Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. Work Environment: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Employer s Rights: This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks and functions listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #CB #LI-BB1 Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington DC, Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing. Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm. Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA. If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further. Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767 Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

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