Pitney Bowes is now hiring for Full Time Direct Hire Exceptions Clerk in our BWI, MD FacilityAt Pitney Bowes, we do the right thing, the right way. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We are actively looking for prospects who:Are passionate about client success.Enjoy collaborating with others.Strive to exceed expectationsMove boldly in the quest for superior and best in market solutionsYou Are:A detail-oriented individual who will thrive in a fast paced team centered production environment while developing new skills in the commerce industry. You are a hard-working and vital contributor to our company's success in meeting productivity standards and customer satisfaction ratingsYou will:Work within multiple computer systems to source information about the given commodity to determine adherence to restrictions guidelinesInterface with Pitney Bowes & eBay customer service to source needed information and resolve outstanding issuesLeverage the tools provided to properly determined the correct channeling for each parcel: Ship Forward, Liquidate (XOL), or Destroy (XOX)Receive training to properly grade and package lithium ion batteries to meet outbound air cargo regulations and requirementsEnsure issues involving eBay customer service are promptly handled and parcel advances to the next stage in processingAccurately track and report metrics to monitor use case data and create documentation as neededIdentify new issues as they arise and surface to management to determine best course of actionConsistently work to optimize your own process to avoid delays in parcels shipping forwardQualificationsYour background:As an Exceptions Clerk, you have:Excellent computer skills with high proficiency using multiple operating systemsExcellent verbal and written communication skillsAbility to work cross-functionally with multiple teams & departments all serving a different set of operational goalsHighly detail-oriented, meticulous nature absolutely necessaryThrives in a fast paced work environmentConsistently professional in all communicationAbility to thrive with minimal supervisionAbility to work against time sensitive deadlines while maintaining high accuracyExperience in shipping/receiving and /or customer service idealFlexibility of schedule is beneficialPreferred:Prior fulfillment, warehouse or equivalent experience.Physical demands and abilities:The ability to lift up to 50 lbs. with or without accommodations.The ability to walk, stand, stoop, and bend 80% of the time with or without accommodations.We will:Provide the opportunity to grow and develop your career through training and access to various development programs.Offer an inclusive environment that encourages diverse perspectives and ideas.Offer a casual and safe work environment.Deliver challenging and unique opportunities to contribute to the success of a transforming organization.Offer comprehensive benefits: pbprojectliving.com:Paid time offMultiple Insurance options: Medical/Dental/Vision/PetMultiple savings plan options: 401K Plan with company match; Health Savings Account; Dependent CareAccess to PB Life Perks Discount ProgramEligible for PB Employee Referral Program $$Training and opportunities for advancementTuition ReimbursementOur TeamCommerce Services is comprised of the company's technology-enabled ecommerce and logistics businesses, including presort services, fulfillment, delivery and returns services. The Commerce Services business unit plays a critical role in the Pitney Bowes transformation strategy, serving more than 3,000 clients, including more than 600 retailers and online marketplaces. In 2019, the business unit accounted for more than $1.5 billion in annual revenue, processing more than 17 billion pieces of letter mail and 140 million parcels. Our digital technology enabled the delivery of another 400 million parcels.Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.