Ref ID: 02000-0011649527 Classification: Customer Service Representative Compensation: $15.50 to $17.05 hourly Customer Service Representative Openings! OfficeTeam has a need for a highly-skilled, articulate Customer Representative to join the growing workforce in the Energy/Natural Resources industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This position is based in a dynamic and fast-paced environment. This Customer Service Representative position is based in the Middle River, Maryland region and is a long-term temporary-to-full-time employment opportunity. What you get to do every day - Receive and place telephone calls - Receive and send written business correspondence - Deliver outstanding, friendly customer service in a timely fashion - Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Job Requirements: - Knowledge of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly - Ability to simplify complex problems and build solutions - Demonstrated knowledge of records maintenance - Customer service experience experience - Customer service experience - Call center experience - Knowledge of alphanumeric data entry - Adeptness in Microsoft Dynamics CRM - Experience with Microsoft Word - Customer service and office administrative skills - Experience performing extensive research to resolve complex customer inquiries - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - 2+ years' experience with performing in a goal-driven & customer-focused environment preferred - success driven attitude and an engaging businesslike approach - Excellent verbal and written communication skills - Demonstrated ability to interact effectively with internal and external partners and clients/customers If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. (C) 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( www.roberthalf.com/terms-of-use ).