Jr. Technical Product Analyst
Job Description Summary Company Description: MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People , MAXIMUS has more than 16,000 employees worldwide. Job Summary: MAXIMUS is looking for a highly motivated and skilled Jr. Technical Product Analyst to join the Microservices Architecture (MSA) Service Team. The MSA Service Team is responsible for modernizing the current product offerings for MAXIMUS core markets of eligibility, enrollment and customer service. The Jr. Technical Product Analyst will work under the guidance of the Sr. Technical Product Analysts (TPA) to produce technical requirements, assist with product analysis, perform implementation activities, and provide ongoing support to MSA product offerings. The ideal person to fill this role should be someone with critical thinking skills who is self-motivated and has the ability to synthesize complex business requirements into actionable goals for the engineering team. Job Duties/Responsibilities: Review and contribute to the development of functional user stories and work with the development team to create technical user stories Work with the development and testing teams to ensure common understanding of user stories and ensure that acceptance criteria is complete, accurate, and testable. Help guide the UI/UX design and ensure that the team is adhering to established styles and design principals Under the guidance of the Sr. TPA, actively participate in the creation of design specifications, user manuals, release notes, and general system documentation by analyzing business needs and creating or updating requirements Work with the project team to understand how the present and future business needs may impact the solution Evaluate existing business processes, uncover areas of improvement, and analyze and recommend solutions as they relate to the MSA Products Provide clarity on existing business flows to help furnish an understanding of As-Is and To-Be of product functionality Create new insights to help address essential business questions from the design, development and testing teams Establish data-driven methods for effectively understanding and improving upon requirement accuracy Become a subject matter expert on the MSA Product offerings Work with the MAXIMUS project teams on assigned implementation activities for the MSA product offerings Education /Experience Requirements: A Bachelor s degree in engineering or a related field; equivalent work experience in lieu of degree will be considered Exceptional analytical and conceptual thinking skills Experience working with a diverse set of business and stakeholder groups where constant collaboration and clear communication is paramount The ability to influence stakeholders and work closely with them to determine acceptable solutions Excellent documentation skills A track record of following through on commitments. Excellent planning, organizational, and time management skills Physical Requirements: Ability to sit for up to 90% of time Ability to lift or carry objects up to 10 lbs. Frequent use of computer, telephone, and office equipment (copier, fax, scanner) Work Schedule: 40 hrs/week Regular business hours Essential Duties and Responsibilities: - Apply systems analysis techniques to identify and determine root cause of electronic file submission failures. - Gather and research information related to regulatory translation sets and compare data structures with applicable standards. - Interpret, translate, and communicate standards as it relates to business rules and provide a detailed explanation of how to resolve the data-related issue to a provider. - Document and communicates critical issues to the leadership team. - Track testing, status and results. - Assist in the technical design and workflow of the testing process. - Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. - Configure system settings and options; plans and executes unit, integration and acceptance testing. - Perform other duties as assigned by leadership. Minimum Requirements: - Entry Level position within field. - Requires Bachelor's degree related to the assigned work with little to no experience in discipline. - Works on problems of limited scope. - Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. - Builds stable working relations internally. - May have additional training or education in area of specialization. - Solves routine problems of limited scope. - Limited use and/or application of basic principles, theories, and concepts. - Individual contributor representing the most common entry point for this career stream. MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.