What does a great Senior Client Manager do? This role will be the primary contact and act as the internal owner for a portfolio of SMB Direct merchants. By growing overall customer happiness, the position will support Fiserv revenue growth through increased retention and increased product/service penetration! Responsible for client solution penetration and education, account monitoring and portfolio reporting and issue resolution ownership. The Senior Client Manager creates customized Business Review presentations which illustrate the client s financial health based on card volume vs industry as well as market trends! Individuals will manage a portfolio of accounts of the SMB Direct portfolio and will need to support clients outside of normal business hours, including weekends. As a Senior Client Manager, you can look forward to: Owning the retention and growth of a client portfolio and assures client satisfaction by maintaining overall relationship with clients. Consistently analyzing and monitoring the client s processing environment to identify and implement strategies for operational efficiency, cost savings and business management benefit. Working with top tier accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services. Managing the overall incidence response process between the Client and Fiserv and is the key point of contact for researching and resolving issues, owning it until resolved. Facilitating the Client training process as it relates to platform applications, association releases and product functionality. Maintaining accurate and up to date documentation of the client engagement and product matrix by utilizing appropriate systems and tools to supervise client interactions. Functioning as the overall Project Manager for Internal Strategic and Client specific projects and initiatives. Developing cross-functional alignment and consensus around issue resolution and establishes strong working relationship with functional partners to ensure quality delivery and support. May ensure optimum processing integrity through regular comprehensive systemic audits on client portfolios. May implement remedial actions when vital to control and eliminate client liability. May facilitate the client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements. Participating in business reviews and/or creating client operational performance reviews. Working on complex tasks, issues and environments. Work is broad in nature, usually requiring originality or ingenuity. Decisions have a considerable impact on the end results of the business unit. Other duties as required and directed by management. Basic Qualifications for Consideration: 4 year degree or equivalent work experience. 5 + years of proven experience in sales, business development or relationship/account management experience required. Preferred Qualifications for Consideration: Good organizational, communication and interpersonal skills. Detail-oriented, team player with good planning and problem solving skills, who is willing to work outside of traditional service parameters. Proficient in PC Skills, particularly MS suite (PowerPoint and Excel) Must be flexible and adaptable Self-motivated and able to work independently with minimal direction towards the achievement of personal and team goals. Analytical skills - understand industry metrics and trends. Effectively interact and connect with varying internal departments. Knowledge of payment processing; Fiserv s products, platforms, systems, and operational areas preferred. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Learn more about us. To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. Life moves fast. And as it does, we know most people aren t thinking about financial services But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. The Merchant Joint Ventures and Acquirer Processing business brings to bear the transformative combination of Fiserv and First Data to deliver extraordinary value to merchant customers. One of the foundational strengths of our company is the size and scope of our acquiring processing capabilities. These products and services are widely used by many channels that serve merchants -- both directly and indirectly. With the proliferation of payment providers in the marketplace, we are at the forefront of growth and innovation. Fiserv has established our Acquirer Processing Capability (APC) as a product line and business. The focus of the APC will be to analyze all areas of our acquirer processing products and services to clearly define costs, volumes, and trends across our direct merchant acquiring channels, merchant Joint Ventures, and acquiring partners. In establishing this product line, our goal is to define strategies for growth, innovation, cost-effectiveness, and greater profitability. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.