Restaurant Shift Leader
RESTAURANT SHIFT LEADER POSITION - SPRINGFIELD, VA. At TOMS King, we believe that our employees are the cornerstone of our success. Having a rewarding career where the possibilities are endless begins with you! If you are passionate about serving our Guests and enjoy working in a fun, fast-paced, collaborative, team-oriented environment, consider joining our team. A Shift Leader is an important ingredient to the success of our business and is supported by industry-leading technologies and the tools to succeed in our dynamic organization. Were looking to enhance our leadership team with the industrys best professionals - individuals who share our commitment to developing high-performing teams, delivering exceptional guest service and serving the highest quality food. TOMS King is deeply committed to excellence and rewards our restaurant leaders for their strong performance. POSITION SUMMARY: The Shift Leader supports the Restaurant Management team in ensuring the delivery of guest satisfaction through managing the daily operations of a single restaurant. The Shift Leader helps manage financial controls, operations, people development, customer service, and compliance across shifts for desired restaurant outcomes. The Shift Leader has full accountability for restaurant operations in the absence of the Restaurant General Manager and Restaurant Manager. SHIFT LEADER RESPONSIBILITIES INCLUDE: Direct efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines. Motivate and direct team members to exceed customer expectations with fast and friendly service in a neat and inviting environment. Supervise and train Crew Members on team stations, BKC products, processes, and policies. Demonstrate our Values & Beliefs to support cultural initiatives of the Company. Follow cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results. Assist Restaurant General Manager in enforcing compliance with government regulations, employment law, food safety, security policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts. Assist the management team with recruiting and hiring crew members. As part of the restaurant management team, recruit, train, and work to retain effective team talent, by making decisions or recommendations on advancement. Make decisions or recommendations on discipline and terminations of Crew Members. REQUIREMENTS: 1 year minimum of supervisory or leadership experience in a retail, restaurant, or hospitality environment. Ability to coach and train other team members. Excellent communication skills with a strong interest in Guest Services. ServSafe Certificate required. Ability to provide exceptional customer service. Ability to work diligently in a fast-paced environment.