Human Service Worker I

Location
Fairfax, Virginia
Salary
$44,998.93 - $74,998.14 Annually
Posted
Jan 16, 2021
Closes
Jan 30, 2021
Ref
21-00087
Function
Administrative
Hours
Full Time
Job Announcement

This position will work in the Home Care Unit in the Adult and Aging Division within the Fairfax County Department of Family Services. The Home Care Unit serves as primary manager of the Home Based Care program - a service provided to eligible adults to help them remain in their homes and prevent unnecessary placement in an assisted living facility or nursing home. Manages the approval process for the Home Care Registry and be responsible for completion of case work including personal interviews to determine provider eligibility, application processing, data management, and production/distribution of information regarding qualified home care providers to staff and the public. Verifies and processes invoices for Home Based Care services provided by the Home Based Care Contractor. Provides additional support to the Home Care Unit as service needs evolve.

Job specific Illustrative Duties:• Manages the approval process for the Home Care Registry. • Responsible for completion of case work including personal interviews to determine provider eligibility, application processing, data management, and production/distribution of information regarding qualified home care providers to staff and the public. • Verifies and processes invoices for Home Based Care services provided by the Home Based Care Contractor. • Screens each person/home care provider on the Home Care Registry - a list of people/home care providers who offer companionship and assistance with activities of daily living to older adults and adults with disabilities. • Responds to requests for the Home Care Registry application from home care providers; schedules appointments with the prospective provider; and reviews the Home Care Registry application. • Verifies and processes the Home Based Care Contractor’s invoices for the contracted Home Based Care services. • Performs other duties as assigned within the Adult and Aging Division. • Conducts in-depth interviews of potential home care providers and reassess eligibility of providers to be listed on the Home Care Registry. • Works with providers to assist with gathering the information required to establish eligibility.

Job specific Knowledge Skills and Abilities: Ability to communicate effectively, both orally and in writing; • Ability to make mathematical computations; • Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers; • Ability to provide excellent customer service; • Ability to work in a team environment; • Ability to maintain flexibility.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Learns, applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;

Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;

Ensures timely processing of applications to meet client needs and program policy mandates;

Uses automated technology to document, obtain and verify information to generate reports and authorize benefits and services for clients;

Assists clients in obtaining services and coordinates these with other service providers as needed;

Participates in case staffing with other county staff or community organizations to assess and address needs of clients;

Prepares appeal documents and may represent the agency in administrative appeals filed by clients;

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of basic human behavior and social problems;

Ability to read, interpret and apply program policies and procedures;

Ability to communicate effectively, both orally and in writing;

Ability to make mathematical computations;

Ability to schedule, organize and manage workload sufficiently to meet deadlines;

Ability to use automated technology to establish and maintain case records;

Ability to handle multiple deadlines, computer systems, high volume of client contact,

high caseloads, and competing priorities;

Ability to establish and maintain effective working relationships with clients, co-workers

and other human service providers;

Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;

Ability to maintain professional ethics related to confidentiality of client information;

Ability to provide excellent customer service;

Ability to work in a team environment;

Ability to maintain flexibility.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement .

PREFERRED QUALIFICATIONS:
  • Experience working with the aging and adults with disabilities.
  • Clear and concise oral and written communication skills.
  • Ability to problem solve, detailed oriented, exercise tact, independent judgement, and creativity.
  • Experience with processing invoices.
  • Extensive experience and proficiency with MS Excel, Word, Outlook, and other software applications.
  • Experience maintaining a database for tracking purposes.

CERTIFICATES AND LICENSES REQUIRED:
Notary Public for the State of Virginia (Required within 3 months of hire).

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background and a Child Protective Services check to the satisfaction of the employer.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PHYSICAL REQUIREMENTS:
Sufficiently mobile to work with clients, service providers, and community groups outside the office. Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology and other keyboard driven equipment. All duties are performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include a written exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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