Business Operations Analyst

Washington, DC
Feb 14, 2021
Feb 18, 2021
Full Time
Business Unit Description

Founded in 1975, Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors, 60 and older, providing free legal and social work services to those in need - empowering, defending and protecting.

LCE staff help 6,000+ clients each year in many areas of civil law. Attorneys represent seniors facing foreclosures, evictions, and consumer fraud. LCE handles Medicaid and Social Security cases, provides benefits checkups to assure that seniors and Veterans are receiving the benefits they are due, prepares Wills and Powers of Attorney, and educates elders in ways to avoid Medicare and Medicaid fraud. Clients come to LCE directly through the LCE Legal Hotline, they are referred by partner organizations and the courts, and LCE attorneys, plus its more than 800 volunteers, are regularly in the community meeting elders at senior centers and faith-based organizations. LCE also accommodates homebound seniors by providing legal services in their homes.

LCE also houses the office of the D.C. Long-Term Care Ombudsman Program, which advocates on behalf of seniors in nursing homes, assisted living facilities, and those receiving home health care. LCE has a strong relationship with a number of pro bono law firms that assist staff with approximately 600 cases a year. LCE staff testify and make recommendations regarding laws before the D.C. Council that affect seniors, and have been instrumental in bettering conditions for D.C. seniors through assistance with local legislation. More than 40 years after its founding, LCE continues to develop innovative, cost-effective ways to deliver legal services, serving as a model for organizations around the country. LCE is incorporated as a 501(c) (3) and is an affiliate of AARP.

The Business Operations Analyst (BOA) will serve as the point of contact for operational support for Legal Counsel for the Elderly (LCE). Will work along with and under the supervision of the Manager, Business Finance and Operations to support the efficient operations of LCE programs and projects. Including, taking a proactive role in leveraging existing technology and evaluating new technologies and tools, troubleshooting technology issues and serving as liaison with IT; managing and coordinating onboarding of new staff and volunteers; and overseeing purchasing, procurement and tracking of LCE business expenses related to office operations. The BOA also coordinates outreach and volunteer activities and initiatives and represents LCE at enterprise-wide initiatives when needed.

• Coordinate with LCE administrative staff to ensure new staff and volunteers are provided with the equipment, resources and information required for successful on-boarding.

• Serves as lead coordinator of records information management for LCE, ensuring compliance with AARP policies and guidelines.

• Coordinates roll out of all new technology, serving as a super user when appropriate and assists staff with technology problem resolution.

• Serves as co-administrator of legal case file database (Legal Server). Develops and generates various reports for internal program use and external reporting.

• Assists with volunteer recruitment, placement, and time reporting. Also, coordinates annual volunteer appreciation activity.

• Works in close partnership with project staff to develop a coordinated approach to outreach activities amongst all LCE functional groups to ensure all areas of the District of Columbia are being reached.

• Collects and analyzes case and geographic data to understand underserved areas of the District and then targets those areas for outreach. Utilization of Case Database Management software and AARP GIO Map applications will be essential to understanding trends in the community. Development of maps and other tools will be used to help coordinate outreach efforts.

• Works in collaboration with LCE Media Relations Manager to ensure uniform delivery of messaging and materials to prospective clients in the community. Also utilizes demographic maps and other tools to ensure advertising is targeting the needed areas.

• Monitors and tracks projects and produce and submit reports to federal and state government agencies, and upon request, for ad-hoc management reporting. Locates and collects information using a variety of internal and external sources.

• Manages annual client feedback survey.

• Handles special projects as required to ensure that all LCE operational needs are met.

• Completion of a Bachelor's degree in Business Management, Business Administration, Project Management, or a related discipline and 5+ years of experience; or an equivalent combination of training and experience related to the duties of the position.

• Requires superior computer skills and proficiency using MS Office, especially Excel, and other business tools, as well as, prior experience working with database systems and report design.

• Knowledgeable of general office procedures and accounting processes.

• Prior project management experience desirable; must have exceptional organizational skills.

• Requires excellent critical thinking and analytical skills.

• Possess superior interpersonal skills.

• Strong written and verbal communication skills needed.

• Possesses leadership abilities.
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

At AARP, the health and well-being of our candidates, employees, and members is a top priority. As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice. AARP has established social distancing policies to ensure the safety of our essential employees.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.