District Operations Leader NF5
Develops and supervises a team of District Operations Liaisons in a total commitment to delivering a dress blue customer service experience for all Marine Corps Exchange (MCX) customers. Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.
Drives the implementation of corporate programs by motivating and supporting each district in developing and implementing measurable action plans that meet key operational objectives. Plans, identifies, communicates and delegates key responsibilities and practices to the District Operations Liaison team to ensure smooth flow of operations within each district. Review store environments and key business indicators to identify problems, concerns and opportunities for improvement in order to direct and coach the district and store-level teams to take action and achieve operational goals. Manages critical organizational change to keep the district operating to standard while inspiring a change-ready environment and building the change agility of our MCX businesses and team members. Provides leadership during all site renovations, refreshes and new site development. Leads and inspires store leadership teams to meet or exceed corporate goals and build brand equity, both during regular store visits and remotely.
Educates district and store leaders and organizational leadership on MCX brand message. Incorporates brand standards language and leadership in all corporate communications, initiatives and operational analysis; builds accountability and partnerships with district and store leadership to achieve brand excellence.
Sets, announces and drives weekly and monthly sales goals within each district. Drives corporate sales programs and promotions within each district. Communicates opportunities for operational expense control within each district. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store management teams and is prepared to provide direction and coaching regarding visual merchandising decisions and brand presentation standards.
Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in district performance; develops action plans with District Operations Liaisons to correct deficiencies. Communicates corporate policies to District Operations Liaisons and Store Leadership teams within each district. Ensures total company compliance with all corporate policies. Monitors and analyzes district-wide MCX logistics processes ensuring effective operations while developing district-level accountability and process management. Builds internal decision-making capability and confidence among district and store leadership teams using information-based statistics, rationale, ownership and accountability. Provides analysis and problem solving support to district and store leadership teams for under-performing store sites to achieve an improved business direction.
Promotes training and development and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with District Operations Liaisons to set training goals and manage training compliance and learning transfer. Plays an integral role in organizational leadership development initiatives. Participates in the training needs assessment process and annual training budget preparation. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all leaders and team members through conversation, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.
Required regular travel to each store location within the district completing store reviews on a regularly scheduled basis as well as coaching and developing leadership teams within the defined store structure.
This is a remote position which will require the District Leader to be located within the Quantico, VA or San Diego, CA areas.
Qualifications: BACHELOR’S DEGREE from an accredited college or university in business management or a related field appropriate to the work of the position and THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above. At least three years of supervisory experience in the retail field. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently. Knowledge of big-box and convenience store retail operations. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Ability to build relationships and align partnerships with varying constituencies across the organization. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development. Represents the organization in command level conferences or with contractors or other federal officials. Must possess and maintain a valid driver’s license.
Eligible for telework. This is a 100% remote work position
Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:
- All employees: Work Quality, Customer Service, Interpersonal Skills.
- Managers: In addition to the above, Coaching, Managing & Developing Staff and Leadership & Communication.