UX Design Lead, Digital Customer Experience
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Feb 13, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
UX Design Lead, Digital Customer Experience
About the role:
On the Digital Customer Experience team, we want to change the way people engage with their money, their bank, and their financial lives. It's audacious work at a massive scale. Here you'll find designers, hackers, rockers, artists, entrepreneurs, and data scientists. As a team, we come to work every day looking to build digital experiences that are authentic and bold with a collective goal to Change Banking For Good.
As a member of the team, you'll have the opportunity to work on a wide variety of experiences focused around our customers' spending, spanning everything from what our customers need today, to what they will need in 5 to 10 years. Our team's goal is to give customers the critical information they are looking for when it comes to everyday banking, help them understand their money and put them on a path towards lasting financial health.
What you bring:
You have a background in digital design, geek out about the latest technologies, and believe that no digital experience is perfect unless it delights customers in ways they never knew were important - but now can't live without. You have an exuberant passion for the power of strategic design and an "anything's possible" mindset. You're not cynical, inflexible, and can check your ego at the door. You're proud of your work, your skill, your experience and your expertise and you want to be part of something great. Here are some specifics:
- Understanding of human centered design and UX practices.
- Interest in partnering with other UX designers that specialize in content, strategy, and research on user research, journey maps and user flows.
- Understanding of interface and interaction patterns and best practices for various platforms, as well as experience working within a responsive design framework.
- Experience working within established brand guidelines and style guide.
- Interest in helping govern digital guidelines and flex systems where needed.
- A portfolio which highlights strong understanding of design elements such as color, photography, iconography and animation. Your portfolio should also include project examples that showcase digital branding, UI elements and illustration.
- Ability to rally and lead a small team of talented designers
- Ability to create intent based on customer needs, pitch it to product owners and create connections to business needs
- Ability to work from low fidelity to high fidelity, even when you may not have all the facts or data
- Experience creating prototypes that showcase design concepts and interaction patterns.
- Ability to work closely with engineers to implement designs.
- Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
- Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs. Confidence in sharing in-progress work with team mates
- Ability to clearly communicate your design decisions with the team and craft elegant presentation and storytelling capabilities.
- Understanding and utilization of Lean and Agile methodologies.
- Research the latest technologies, best practices, and online trends to provide recommendations for the team.
- Proficiency with current design tools (Adobe CC, Sketch, Invision, Figma)
What you'll do:
- Manage, inspire, and grow a small group of talented designers, strategists, and hi-def prototypers
- Work comfortably across both across product, tech and design teams as well as across the design spectrum from research and strategy to iteration and implementation
- Deliver superior creative and innovative products across digital and physical experiences
- Independently analyze and conduct market research to evaluate existing products and programs already in the wild
- Create conceptual / visual ideas spanning a variety of integrated areas
- Execute proper and innovative work for both physical and digital products
- Play with multiple platforms and technologies in order to define and implement innovative iterations, and leaps, in the human banking experience
Some ways you might describe yourself:
Problem-Solver
- Your friends and family reach out to you for help about everything... They call on you when their Apple TV isn't mirroring, when the dimmer in their living room doesn't work, when they can't figure out how to move their old photos onto their new phone, and when their cat has a fever. The obscurity of the topic doesn't matter - they know they can count on you to figure it out.
Self-Starter
- You don't wait around for somebody to tell you the answer to a question. You Google it, look it up on Stack Overflow or scour Reddit to find unique solutions.
- You don't need constant supervision, reminders, or self-assurances.
Intrapreneur
- You'll think about the team, the product, and the customer all as a part of your own business; it needs a purpose -- whether to solve a problem, educate, or delight - and you'll measure its performance against these goals.
- You don't wait for the next order to be issued.
- You seek opportunities to build the case for where the team needs to move next in order to bring the greatest impact.
Team Player
- You're as much an individual contributor as a team player.
- You always circle back to make sure the whole team is on board before making big decisions.
Confident but humble
- You work hard to design the most personal, surprising, and delightful experiences people have ever seen.
- You'll teach the team what you know, but also be humble enough to learn from others.
- You share ideas early and often to get buy-in from stakeholders - You understand the importance of making stakeholders and business partners feel included in the process.
Basic Qualifications:
- At least 6 years of experience with user experience
- At least 6 years of experience with user interface design
- At least 5 years of experience designing digital products
- At least 3 years of experience designing for responsive web applications
- At least 2 years of experience leading design projects
- At least 2 years of experience leading experience design teams
- At least 3 years of experience working with Agile product development teams
- At least 1 year of managing a UX team of any size
Preferred Qualifications:
- Master's degree in Design or Human-Computer Interaction
- At least 7 years of experience designing for omni-channel services
- At least 7 years of experience creating prototypes at various levels of fidelity
- At least 3 years of experience working with Lean product development teams
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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