Sr. Experience Design Director
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Feb 12, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Sr. Experience Design Director
The successful candidate will be passionate about Small Businesses and entrepreneurship. They will have a proven track record of developing a vision, driving the action plan, and leading the design function to deliver top-tier results. They will exhibit excellent people leadership skills to leverage the capabilities of peers, business partners, and associates along with the ability to effectively influence the Capital One executive leadership team. Strong business judgment, communications and analytical skills are essential. They will be a team player with the ability to work independently in a fast-moving environment and multi-task with strong attention to detail.
What we're looking for...
• Track record of leading the product design for successful and widely respected web and/or mobile products and services
• Deep understanding of end user instincts backed by experience designing these products and services
• Demonstrated ability to strategically influence and build consensus among senior leadership while representing and championing design
• Strong people leader of designers and engineers with the ability to communicate at all levels of the organization
• Talent magnet in the team building process with a history of hiring world class people and passionately supporting team needs and development
• Experience leading concept-to-deliver design teams
• Highly collaborative, energetic and results-oriented, working hands-on in a fast-paced software development environment
• Ability to connect analytical data with practical solutions in a real-world environment
• Demonstrated ability to employ judgment and experience to make rapid and complex decisions
• Exceptional planning and execution skills
• Deep curiosity for consumer products - downloading the latest apps and critiquing what works and what doesn't
• Passion to change the world through one's work
KEY RESPONSIBILITIES:
• Drive comprehensive vision for Small Business customer experience across all lines of businesses
• Have a seat at the table as a core member of the Small Business Leadership Team
• Educate, advocate for, and advance design partnerships and relationships with Small Business executives, business sponsors, and delivery partners
• Prioritize cross LOB efforts, resources and needs for Small Business design groups
• Frame metrics, goals, OKRs and evaluative benchmarks for Small Business design outcomes, efforts, and methods
• Engage and partner with all relevant Capital One groups to advance digital maturity of Small Business Design
• Drive change in enterprise functions and processes across HR, Finance, IT, and other parts of
the business to enhance effectiveness of the Small Business Design group
• Represent Small Business Experience Design in the larger Capital One Experience Design community and Small Business community
• Educate senior leadership about design capabilities
• Define team, talent, partnership, and organizational models to support the design of Small Business experiences
• Set goals and metrics for Small Business design team and metrics for experience infrastructure
• Coordinate Small Business design needs with shared enterprise resources
Basic Qualifications:
• At least 8 years of experience in UX design leadership roles
Preferred Qualifications:
• 10+ years of experience with a digitally savvy organization
• 5+ years of experience in a start-up environment
• Prior experience running a small business or a deep connection with a small business owner is highly preferred
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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