Senior Business Analyst - Customer Protection Operations Experience

Employer
Capital One
Location
Glen Allen, Virginia
Posted
Jan 14, 2021
Closes
Feb 12, 2021
Ref
R103752
Function
Finance
Hours
Full Time
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Senior Business Analyst - Customer Protection Operations Experience

Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The analysts in Customer Protection study our organizational fraud workflows and processes to recommend and implement changes in order to reduce the cost to serve our customers. The ideal candidate for OX will be able to translate data and evaluate operations to develop and advise on new staffing and process insights to all levels of staff. This analyst will also research and compare multiple avenues of staffing needs, assist in all operations analysis, and conduct Outlook budget cycles comparing volume forecasts to actuals with recommendations for further efficiencies.

General Responsibilities:
  • Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
  • Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
  • Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
  • Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment ■
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus


Basic Qualifications:
  • Bachelor's Degree
  • At least 1 year of experience in analysis


Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 1+ years of experience in Statistical model building
  • 1+ years of experience in market research
  • 1+ years of experience in SQL querying
  • 2+ years of experience in business analysis
  • 1+ years of experience in consulting


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.