Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Responsibilities

Serves as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education, and develop the EFMP outreach program plan. Work includes delivering and coordinating training for EFMP staff, Marines and their families and coordinating marketing to promote awareness, education and provide resources for the Exceptional Family Member Program. Links eligible family members and their families with a variety of support services and resources at the command. Seeks out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging. Ensures emphasis on positive customer experience for enrolled families and acts as the primary point of contact for resources and referral for Marines and families seeking assistance.

Delivers and coordinates delivery of training for EFMP staff, Marines, their families, volunteer personnel and representatives of installation and community services on a variety of topics such as Individualized Family Support Plans, Individualized Education Programs and Extended Health Care Options to educate, recognize, identify and refer members to appropriate services for assessment and counseling.

Develops relationships and partnerships with service providers on the installation and in the surrounding community to collaborate on providing training and resources to EFMP staff and enrolled members and their families. Works with EFMP Case Managers to establish support groups. Conducts personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs. May liaison with housing referral, youth services, the education center and coordinators of program resources to consolidate efforts. May coordinate resource personnel, transportation, equipment and materials to support referrals. Develops a consolidated portfolio of appropriate support services such as: Family Advocacy Program, financial assistance, medical care facilities and services and command resources.
Develops the outreach program plan by promoting awareness and education among Marines and leadership of the EFMP on the installation by conducting briefings and educational campaigns. Seeks out opportunities to provide EFMP information at unit functions, briefings, family days, MCCS functions and public and DoD schools.

Distributes and displays marketing and informational material in strategic locations such as medical facilities, TriCare service centers, Marine and Family Services Centers and other appropriate locations aboard the installation to ensure maximum publicity of program resources. Develops website content and writes articles for newspapers and newsletters.

Performs administrative functions associated with the training, education and outreach program plan. Collects, analyses and maintains training, education and outreach materials such as: listings of services and resources, information on the command outreach concept and plan, reports, and surveys. Identifies program resource requirements and provides budget input for manpower, supplies, and equipment. Accesses the EFMP case management software system to gather information.

Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with
rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18.

Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Four years of specialized experience (education in a related field may be substituted for experience) that demonstrates skill to serve as a Training, Education and Outreach Specialist to develop and maintain the EFMP Outreach Program Plan which includes coordinating awareness, education and resources, and linking eligible exceptional family members and their families with a variety of support services and resources at the command. Skill to conduct needs assessments, interviews, presentations, training sessions and coordinate resources. Demonstrated ability to effectively communicate, both orally and in writing; ability to develop quality training; ability to maintain effective communication and working relationships with all levels of employees and command, both inside and outside the organization; knowledge of military structure and protocol; ability to exercise initiative in resolving problems, rendering decisions, and carrying out revisions to plans; ability to supervise, facilitate, run meetings, and to take charge and direct an event when necessary; ability to analyze data and present logical conclusions and recommendations; ability to utilize word processing and desktop publishing software.

Education

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.