Front Desk Representative and Night Auditor

Days Inn Manassas Battlefield
Manassas, VA
Jan 12, 2021
Jan 15, 2021
Audit and Tax
Full Time
Job Description:1. Representing the hotel in a positive manner at all times.2. Perform check-in/out procedures for arriving and departing guests on a daily basis using both manual and computerized methods.3. Calculate and/or post charges, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.4. Answer guest inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.5. Maintain strong guest service skills by being knowledgeable of all in-house and area functions in order to provide our guests with accurate information.6. Enter and locate guests information using computer/POS systems.7. Process all guest mail, messages and faxes in order to ensure the information is received by the guests in the most timely and accurate method possible.8. Communicate the necessary information to associates in order to enhance department operations and guest service.9. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.10. Use good judgment in all areas of the job.Requirements:Must have Retail/hotel professional working experience.Present the appropriate uniform/appearance at all times, and be well groomed.Be flexible since you are running a 24/7 hotel operation.Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Candidate requires to apply in person to:Days Inn Manassas/I667249 New Market CourtManassas, VA 20109