Senior Shift Supervisor

Saint Vincent de Paul of Baltimore
Parkville, MD
Jan 07, 2021
Jan 14, 2021
Full Time
SUMMARY Responsible for direct oversight of the day to day operations, including providing general supervision and direction to staff, volunteers and clients, including immediate response to client situations; facilitates the admission and discharge of all clients, and acts as program director in the absence of the director. PRIMARY DUTIES Provides direction and oversight for day to day program operations, and management, coordination and scheduling of all daily services including laundry, showers, chores, and token distribution. Oversees the scheduling and coordination of all supportive services, and ensures client participation in supportive services, including but not limited to life skills, job readiness, and parenting plus classes. Completes shift monitor and program assistant weekly schedules for all three shifts M-F, ensuring coverage for all shifts, and keeping updated the list of on-call staff; receives and manages staff call-outs and related coverage needs. Provides direct supervision to shift monitor and program assistant staff for the M-F day shift, including conducting regular and as needed supervision meetings, and offers direction and guidance to shift monitors and program assistants with regard to conflict resolution strategies and crisis intervention as needed during work shift. Completes new client intakes, assigns rooms, conducts new client orientation, and prepares the new client folder for entry into the HMIS system; also facilitates move out process for exiting clients. Monitors guest s nightly attendance, comparing roll call sheets with excused absence log. Follows up on reasons for unexcused absences and make recommendations to the AD/CM and Program Director regarding next steps for guests with unexcused absences. SECONDARY DUTIES Collaborates with the Case Manager in the management of mental health crisis and other client crisis situations with recommendations for immediate and follow-up action and keeps Case Manager informed of behavior concerns or issues observed during the shift. Schedules and tracks attendance at all mandatory orientation and training sessions for shift monitors and program assistants under their supervision. Enters attendance and participation data in the Baltimore County HMIS system for client s attendance at classes and for services delivered. Promotes an atmosphere of care, respect, and support among clients, volunteers and staff according to the core values for St. Vincent de Paul. In the absence of the director, makes decisions regarding client discipline. ADDITIONAL DUTIES Upholds the vision, mission and values of St. Vincent de Paul. Meets regularly with supervisor and attends all staff meetings and other meetings as required/directed. Assists with and attends special events held by St. Vincent de Paul. Attends, and as necessary represents St. Vincent de Paul in, external meetings and events. Other duties as assigned within the scope of the position. QUALIFICATIONS Bachelor s degree in human services or related field, with three (3) years supervisory experience. Two (2) years experience working with, and sensitivity to the needs and concerns of, persons who are materially poor and/or homeless, and the ability to be comfortable working with persons of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner. Experience in crisis intervention, behavior management, and/or conflict resolution. An understanding and respect for the confidentiality of clients. Good organizational skills, including the ability to coordinate several projects simultaneously. Excellent written and verbal communication skills with an ability to facilitate reflective and educational discussion with individuals and groups. PHYSICAL REQUIREMENTS Environmental conditions: Primarily Indoor Work Primarily Outdoor work Type of work: SEDENTARY WORK: Lifting 10 pounds maximum and occasionally lifting and/or carrying small articles and occasional walking and standing. LIGHT WORK: Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. It involves sitting most of the time with a degree of pushing/pulling of arm/or leg controls. MEDIUM WORK: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds. HEAVY WORK: Lifting 100 pounds maximum with frequent lifting and/or carrying of objects no more than 50 pounds. Qualifications

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