Customer Service Rep II

Robert Half Office Team
Hagerstown, MD
Jan 12, 2021
Jan 14, 2021
Customer Service
Full Time
DescriptionCustomer Service Representative - Fortune 500 Company - 10 month contract to start - Benefits available after 40 hours completed. Remote is an option - you must have a computer and WIFI. Over Entry Level - to Mid0-Level position.Bilingual in Spanish is a huge plus. Not a requirement. Overtime is available.This role - provides customer pre & post-sales support across Health applications for a variety of inquiries, billing issues and product/service concerns in a high-volume, fast-paced environment. Will be required to effectively multitask by accessing and updating customer records utilizing multiple computer applications, systems and resources. The customer base spans across individuals, medical professionals and students, medical and academic faculty and researchers who interact with customer service via phone, email, web-based queries and other forms of correspondence.Working within a supportive team, will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Health clients business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and fully diagnosing problems that have been submitted directly by end users.**Training on the company's wide product range and all tools necessary to implement customer requests will be provided. Ongoing training sessions will be conducted on updates to existing products and new products released Health.ESSENTIAL DUTIES AND RESPONSIBILITIES* Respond to customer service enquiries that will include such tasks as: tax exempt adjustments, pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, specific product line, web store, and general updates such as address changes* Meet and exceed customer expectations* Meet and exceed established quality guidelines* Meet and exceed established attendance policy* Utilize electronic systems to ensure that all enquiries and customer contacts are logged as they occur* Able to work extended hour shift* Flexibility to adjust shift hours with advanced notice* This position reports into the Hagerstown Maryland office however, there may be an opportunity to work remotely* Work to maintain overall departmental goals and service levels* Participate in the testing of modifications or upgrades to the Advantage Fulfillment system* Performs other duties as assigned by supervisorCONTACT lisa.gaspar@roberthalf.comRequirements* High School Diploma or GED* 1 - 2 year's experience in a call center environment* Proficient in Microsoft Outlook, Word, Excel Desired experience:* Ability to work extended hour shift* Flexibility to adjust shift hours with advanced notice* Fluent in oral and written English* Excellent verbal and written communication skills* Flexible and able to adjust daily routine* Well organized and able to prioritize a high workload in a team environment* Patient and helpful under pressureCONTACT lisa.gaspar@roberthalf.comOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. (C) 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (**Salary:** $13.07 - $15.14 / Hourly**Location:** HAGERSTOWN, MD**Date Posted:** January 11, 2021**Employment Type:** Temporary**Job Reference:** 04850-0011665309**Staffing Area:** Office u0026 Administrative