Customer Service Representative II

Employer
Kforce
Location
Hagerstown, MD
Posted
Jan 12, 2021
Closes
Jan 14, 2021
Ref
1615365896
Function
Customer Service
Industry
Other
Hours
Full Time
Kforce has a client in search of a Customer Service Representative II in Hagerstown, MD.Key Tasks:* Respond to customer service enquiries that will include such tasks as: tax exempt adjustments, pay per view, order entry and queries related to orders, journal access, claims, gratis, group hospital, Stedmans product line, web store, and general updates such as address changes* Meet and exceed customer expectations* Meet and exceed established quality guidelines* Meet and exceed established attendance policy* Utilize electronic systems to ensure that all enquiries and customer contacts are logged as they occur* High School diploma or GED* 1 - 2 years of experience in a call center environment* Proficient in MS Outlook, Word, ExcelKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours