Dispatcher/Call Center Representative

Employer
Aerotek
Location
Middle River, MD
Posted
Jan 12, 2021
Closes
Jan 15, 2021
Ref
1615802907
Function
Customer Service
Industry
Other
Hours
Full Time
Description:Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. This individual will be troubleshooting appliance issues and providing assistance over the phone. If necessary, they will be responsible to dispatch a service agent. -Answering inbound calls, providing customer service -Performing data entry- Using various computer systems, navigating through the computer - Making outbound calls to follow up with clients ensuring customer satisfaction- Documenting all account information, reviewing accounts, service plans, etc.This is an overnight, 12 hour shift onsite, starting at 7:00 PM - 7:00 AM. Overtime available if desired, working Thursday, Friday, Saturday, and every other Wednesday. Overtime is time and a half, holiday pay is double!Top Skills Details:Customer service, trouble shooting, outbound callsAdditional Skills & Qualifications: 1 year of customer service experience required. Experience Level:Entry Level About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.