Customer Contact Ctr Sr

Freddie Mac
McLean, Virginia
Jan 13, 2021
Jan 14, 2021
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

The Customer Contact Ctr (CCC) provides business, policy and technical support to Freddie Mac customers using Loan Prospector, the Selling System, Workout Prospector, Service Loans Application and other Freddie Mac proprietary technology.

Our Impact:
The CCC handles a broad range of topics across three main disciplines: loan origination, loan delivery and loan servicing, and serves as the account manager for over 1,700 customers.

Your Impact:
As a Customer Contact Center Senior, you will:
  • Provide resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable.
  • Work under limited direction Independently determines and develops approach to solutions.
  • Represent the organization as the principal customer contact on contracts and often performs project leadership role.
  • Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines.

  • Typically has 5 - 7 years related experience.
  • College Degree or equivalent experience.
  • As a part-time employee, must have the ability to work 25-30 hours per week.

Keys to Success in this Role:

  • Ability to work in a fast-paced work environment
  • Intellectual agility and interpersonal flexibility
  • Positive mindset, open to other points of view and collaboration
  • Outgoing, energetic and enthusiastic independent thinker
  • Driven, takes initiative while collaborating with both internal and external partners
  • Extremely organized and willing to implement down to the smallest detail

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.

Time-type:Part time

Job Category:Operations

FLSA Status:Non-Exempt

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