Strategy Director, Consumer Intelligence
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Feb 10, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Strategy Director, Consumer Intelligence
Department Background:
Founded by former strategy consultants, Capital One is a strategy driven company. The highly selective Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on developing enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.
We seek an exceptional and innovative individual to join Corporate Strategy's Consumer Intelligence team (CI). Consumer Intelligence was formed by a CEO mandate to elevate the voice of the customer in our business. The team uses focused thinking and rigorous analysis to identify opportunities, define strategies, and solve problems rooted in customer. We project our expertise through compelling communication and influence skills that impact critically important, highly visible topics. Team members function as strategy associates with a deep customer focus, and with exposure to an expanding list of business partners. Consumer Intelligence is seeking a Director to join its entrepreneurial team to lead efforts to bring the voice of the customer into business decision-making.
Job Description:
A successful Director will:
- Lead the development of whitespace consumer insights on high priority, high visibility topics focused on customer
- Balance strategy and analytics, constantly seeking the "answer to the case" while bringing subject-matter expertise and quantitative toolkit to bear
- Leverage quantitative and qualitative problem-solving to identify, structure, and break down high-impact Enterprise-wide customer priorities
- Craft compelling stories rooted in rigorous insights to influence senior business leaders in the company
- As an example, this role could include leading a cross-functional team to identify the most valuable Enterprise customer journeys - including unpacking where we are today, quantifying opportunities, and influencing business leaders to invest in improving them
- Manage and coach high potential associates, including actively crafting a vision for their roles and their success
- Demonstrate passion for the customer; participate actively in furthering customer-centricity at Capital One
Responsibilities:
- Consult with partners across lines of business to identify and unpack high-impact insights to drive Enterprise-wide customer outcomes
- Design and lead rigorous analysis related to strategic customer and pre-customer opportunities - including internal customer analysis, competitive panel-based whitespace research, competitive experience and marketing tracking, and qualitative research
- Advance the thinking on marketplace and competitive insights, working with others on the team to manage and evolve our data portfolio
- Develop relationships with and influence agendas of key senior business leaders
- Independently manage projects and people while also leading group problem-solving
- Directly manage 1-2 associates and horizontally manage broader teams across Consumer Intelligence, Corporate Strategy, and partner teams
- Assume increasing project, partner, and people management responsibilities
Basic Qualifications:
- Bachelor's degree
- At least six years' experience in Strategy Consulting or Business Analysis
Preferred Qualifications:
- Ability to identify and solve problems independently in a constantly changing environment
- Exceptional people management and development skills
- Fantastic interpersonal skills, with experience influencing senior decision making
- Demonstrably strong written and verbal communication skills
- Proficiency in data analysis and in working with large data sets (including with database queries and in cloud-based environments)
- Experience with survey design and analysis of customer survey data
- Familiarity with statistical modeling and software including R
- Familiarity with design thinking
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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