IT Specialist (CUSTSPT)

5 days left

Employer
USAJobs
Location
Washington, D.C
Posted
Jan 12, 2021
Closes
Jan 20, 2021
Function
IT
Hours
Full Time
Duties

Summary

This position is in Office of Mission Support. If selected, you must work at the location stated in this announcement. About OMS: OMS Internet website

Learn more about this agency

Responsibilities

You will:
  • Oversee implementation of new system or cloud-based network/compute/storage/series/software and develop operating procedures focusing on DevOps principles.
  • Serve as an expert, advisor, and trainer for DevOps supporting application owners, developers, and operations environments.
  • Serve as Project Officer, Contracting Officer Representative (COR) or Contracting Officer's Technical Representative (COTR).
  • Provide customer support for problem solving, integrating and managing functional operations of multiple computer environments, software packages, networks, services, and applications.
  • Coordinate and collaborate with various IT teams to automate manual release/build related activities utilizing DevOps principles.

One or more positions may be filled.

Travel Required

Occasional travel - You may be required to travel 25% of each month.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

  • Position has education requirements--see Qualifications/Education section.
  • You must submit a resume and required documents--see How to Apply section.
  • You must be a U.S. citizen.
  • If you are selected, a pre-employment background check is required.
  • EPA and non-EPA applicants must submit transcripts/course listings.


If you are selected, you will be required to complete a Confidential Financial Disclosure form within 30 days of your first day of employment and annually thereafter.

This position is designated as High Risk and requires a background investigation. Unless an appropriate background investigation is already on record with the Office of Personnel Management, you must undergo a background investigation. All conditions of the pre-employment security process must be met before an official letter of employment can be issued with a report for duty date.

You must meet time in grade requirements no later than 30 calendar days after the closing date of this announcement.

Qualifications

You need a degree or experience as described below to qualify for this position.

In addition to the educational or experience requirements, we are looking for at least one year of specialized experience related to this position as described below:

To qualify for the GS-13 level, you need to have at least one year of full-time experience equivalent to the GS-12 level defined as providing customer support in the areas of software, hardware, networks and applications programs; and oversee implementation of new system(s) or cloud-based network / compute / storage /services / software and develop operating procedures focusing on DevOps principles..

Your answers to the online assessment will be used to evaluate your competencies in the following areas: 1. Skill in the implementation of systems based on DevOps and automation. 2. Knowledge in operating cloud-based computing systems. 3. Knowledge of tools for automating DevOps processes. 4. Skill in developing and maintaining problem tracking and resolution databases. 5. Knowledge of contract management. 6. Knowledge of computer troubleshooting techniques, requirements, methods, sources, and procedures to provide customer support. 7. Ability to coordinate Continuous Integration and Continuous Delivery (CI/CD) pipeline for applications. 8. Skill in written communication.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

If you have part-time work experience, read this: EPA Announcement Policies and Procedures .

Education

You must possess either a bachelor's degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks OR demonstrate IT-related experience demonstrating each of the 4 competencies below, the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training as appropriate.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Additional information

Are you a Displaced Federal Employee? If so, please read the Required Documents section and visit the EPA website for additional information: EPA Announcement Policies and Procedures

EPA participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees. For additional information: EPA Announcement Policies and Procedures .

Except in special circumstances, those new to the federal government will be hired at the starting salary (step 1) of the applicable grade range listed above.

This position is in the bargaining unit.

If you are selected, travel, transportation, and relocation expenses will not be paid by EPA. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.

Position has portable work and selectee may be authorized to telework after meeting eligibility requirements if approved by the supervisor/manager.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications section. If you meet basic qualification requirements, your application will be further evaluated based on your answers to the online assessment. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for the position and an applicable score assigned.

We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. If you are referred for consideration, you may be subject to additional assessments.

NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledge, Skills, and Abilities (KSAs). However, your resume should clearly show possession of these competencies.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
High Risk (HR)

Trust determination process
Suitability/Fitness

Required Documents

Documents to be submitted online:

NOTE: You should redact your social security number, date of birth, and other personal information.

--Resume clearly stating your experience related to this position as described in the Duties and Qualifications sections. Your experience description needs to be clear/specific (we may not make assumptions regarding your experience).

--Responses to online assessment questionnaire (must complete online--it's not a document you upload).

--College transcripts - must submit unofficial transcripts or list of courses that includes school attended, school address, course titles, grades earned, completion dates, department, and quarter/semester hours earned. NOTE: Official transcripts are not required at the time of application; if you're selected, you must provide official transcripts before you start work.

--Veterans: DD-214 Member 4 copy (or other copy indicating character of service), VA letter stating overall/combined disability rating (%), and SF-15 (use current version: SF-15 Form ), if applicable (see page 2 of SF-15 for documents that can be submitted in lieu of DD-214 and VA letter); active duty service members: submit certification from the armed forces documenting active duty dates, expected discharge/release date, campaign medals/badges, and character of service (certification is any written document from the armed forces certifying you're expected to be discharged/released from active duty service in the armed forces under honorable conditions within 120 days after you submit the certification). NOTE: If you're a veteran with a disability and want to be considered for employment through the Schedule A noncompetitive process, you must provide documentation as indicated in the noncompetitive appointment bullet below.

--Displaced Federal employees (ICTAP/CTAP): copy of your most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, tenure, and duty station.

--Current and Former Federal Employees: You must submit Notification(s) of Personnel Action (SF-50) that includes Position Title, Grade or Level, and Duty Station. The SF-50(s) must prove you're eligible to apply for the position and have met time-in grade:
• ELIGIBILITY - You must provide SF-50(s) demonstrating you meet the criteria in the Clarification from the Agency section at the top right of this announcement. (The most common eligibility requirements are Competitive Status [Block 24/Tenure and Block 34/Position Occupied on the SF-50] and In the Commuting Area [Block 39/Duty Station on the SF-50].)
• TIME-IN-GRADE - If you're applying for a higher grade, you must provide SF-50(s) demonstrating you have completed a minimum of 52 weeks in a position at the next lower grade. The next lower grade is identified in the Qualifications section of this announcement. (Some SF-50 examples that can prove you've met time-in-grade include promotions, within-grade increases, and SF-50s dated a year apart within the same grade/job.)

--Current Federal Employees: You must submit your most recent completed annual performance appraisal, dated within the last 18 months (if it is not dated within the last 18 months, or you have not received a performance appraisal, you must upload a signed/dated explanation why). NOTE: You only need to upload the page that shows overall rating and manager/supervisor's signature, not the entire document. DURING COVID-19: If your hard copy performance appraisal is not available due to current telework requirements/recommendations, you must check your eOPF. If you're unable to access eOPF, contact your servicing HR office for assistance. If the performance appraisal is not in eOPF, you must upload a signed/dated explanation clarifying why documentation is not available due to telework.

--If you are applying for a noncompetitive appointment, you must submit additional documents to prove your eligibility:
• Schedule A - To be considered for employment through the Schedule A noncompetitive process for people with severe physical disabilities, psychiatric disabilities, and intellectual disabilities, provide documentation stating you're eligible for employment under the Schedule A hiring authority, 5 CFR 213.3102(u). Documentation must be on letterhead and include a signature and can be obtained from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. For more information, visit Schedule A Hiring Authority and Sample Letters .
• Other - Provide documentation that supports your eligibility for noncompetitive appointment.
To learn more about noncompetitive appointments, visit Special Appointment Authorities .

To learn more about submitting documentation, visit Uploading Documents to USAJOBS .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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