Senior Solutions Architect, Unified Communications

Washington, DC
Jan 12, 2021
Feb 10, 2021
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

The Senior Solutions Architect II - Unified Communications is a core technical resource on a platform team responsible for the architecture design, development, maintenance, administration, and continuous improvement of solutions in AARP's collaboration and content systems, including Microsoft O365. This position is accountable for the technical components of the platform strategy and lifecycle and will be expected to deliver incremental business value in an agile environment. The Senior Solutions Architect II - Unified Communications must be a multi-faceted technologist able to build business-value based objectives and perform "hands on" development and configuration within AARP's content and collaboration and content systems.

Other core roles on the team will include the Platform Manager and Delivery Lead.

Technical Responsibilities

Design and architecture
  • Ensure sound integration, data, security, and business architecture design throughout all stages within the platform lifecycle.
  • Lead the implementation of information security requirements in order to meet users' defined outcomes within one or more customer/employee journeys.
  • Lead design and development of proof-of-concepts or minimum viable products as well as architecture design and technology evaluation artifacts.
  • Drive reuse of common services defined by AARP's enterprise architecture standards.
  • Provides oversight and governance of AARP technology standards and frameworks for assigned systems and platforms.
  • Participates in development of Enterprise Engineering and Architecture Standards and Practices as required

Product Roadmap
  • Establish the technical framework for the platform strategy and lifecycle.
  • Work with the platform manager to define business-value based objectives and user stories for upcoming sprints
  • Develop innovative solutions, taking into consideration performance, scalability, and availability with realistic implementation schedules.

  • Guide business and/or capability (platform) managers with investment and budget decisions based on the portfolio of tools needed to accomplish a desired outcome.
  • Investigate new technologies and make recommendations to capability (platform) managers regarding potential usage.
  • Collaborate with the platform manager during complex discussions with business stakeholders, vendors, or technology, particularly when determining the technical requirements/capabilities needed to meet business goals.

Continuous Improvement/Operations
  • Provide critical input to other capability and platform teams as needed to ensure alignment with broader ITS strategic objectives.
  • Drive the continuous improvements of implementation methodology and service offerings based on customer/employee experiences.
  • Work to streamline processes, with the goal of speeding delivery to the customer, while balancing risk management objectives.
  • Work with developers, administrators and support staff to analyze incident trends & underlying system problems to identify incremental improvement opportunities that support/drive key business value drivers.
  • Follows ITS Disaster Recovery (DR) policy and standards.

Technical Leadership / Active Practitioner
  • Participate in a Community of Interest for engineers across all capability (platform) teams to share information and strengthen understanding of business needs and technology-based business solutions.
  • Serve as the technical liaison and subject matter expert in business interactions.
  • Provide 'level 2 or 3' support and problem management guidance for the platform team.

Domain Responsibilities
  • Manage and support the call quality experience including optimization, analysis, troubleshooting, and resolution.
  • Triage, troubleshoot, and perform root cause analysis of Microsoft Teams business impacting issues including call and video quality, conferencing, collaboration, and O365.
  • Level 3 support for unified communication and collaboration tools and systems, and as needed escalate issues to appropriate partners/vendors for technical support.
  • Manage chat and collaboration experiences including configuring meeting policies, messaging policies, external access, app integration and external access for SharePoint Online and One Drive for Business.
  • Monitor and analyze service usage, including interpreting Microsoft Teams usage and security reports.
  • Manage security and compliance, including assigning Microsoft Teams Admin roles, retention and sensitivity policies, and creating alerts for Microsoft Teams.
  • Plan and configuring network settings for Microsoft Teams, and configuring, and managing guest access.
  • Create strategy for internal collaboration tools within the enterprise across multiple tools/platforms.
  • Assess and evaluate Microsoft O365 and third-party tools to improve performance, productivity, monitoring, and management.

Desired Education and Certifications
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field

Work Experience
  • 10+ years of IT experience with unified communications, collaboration and content system expertise
  • Experience in enterprise architecture practices, frameworks and methodologies
  • A demonstrated ability to work within a team and build consensus towards a technical direction
  • Strong technical expertise in executing proofs of concept and experimentation with development teams
  • Technology delivery experience through concept, development, validation, deployment, and support
  • Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups
  • An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure
  • Solution Architecture experience with projects using Agile and Iterative approach
  • Administration and Support of Microsoft O365 core applications, including
    • Microsoft Teams, Call Analytics, Call Quality Dashboard, and Power BI
    • Voice services and Microsoft Teams Enterprise Voice capabilities
    • Microsoft Exchange and SharePoint
    • OneDrive
    • Microsoft productivity tools like Office, PowerPoint, Excel
  • Experience with administering IP phones (Yealink, Polycom, Avaya, etc.)
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

At AARP, the health and well-being of our candidates, employees, and members is a top priority. As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice. AARP has established social distancing policies to ensure the safety of our essential employees.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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