Senior Business Analyst - Bank Operations

Capital One
Glen Allen, Virginia
Jan 10, 2021
Feb 08, 2021
Full Time
Knolls 4 (12021), United States of America, Glen Allen, Virginia

Senior Business Analyst - Bank Operations

Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Team: This analyst will be a core member of the Retail and Direct Bank Operation's Life Events, Specialty Services, and Check Processing organizations, driving strategy and providing meaningful and actionable analytics for the benefit of the business, customers, and associates. The analyst will be a vital member of a team working towards these goals, including but not limited to focus areas such as...
  • Supporting Bank Operations leadership on developing strategy and defining imperatives to transform the back office in support of becoming a digital-first bank
  • Leveraging analytical frameworks to identify and deliver efficiencies across cost, quality, productivity and risk
  • Conducting competitive benchmarking studies against other financial institutions to identify areas of opportunity and shape future strategies
  • Building metrics and measurement frameworks to capture customer experience, regulatory adherence, financial performance, and operational health of the business
  • Driving strategy around back-office business continuity and customer experiences
  • Forecasting volumes and ensuring teams are staffed for success across the many unique and complex functions

The team and opportunities can be described as...
  • An environment of collaborative problem solving
  • Opportunities to work closely with other analysts (business analysts and data analysts) and partners to develop analytical story-telling, data aggregation, and analytical insights
  • Opportunity to gain core banking knowledge through variety of projects and focus areas
  • Opportunities to work with variety of partners both within and outside of Bank Operations and of varying job families; for example, Finance and Product
  • Fast-paced environment with opportunity to work on multiple projects with varied scope and business areas each quarter
  • Team comprised of members with diverse backgrounds and thought

General Responsibilities:
  • Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
  • Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
  • Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
  • Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
  • Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
  • Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
  • Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment ■
  • Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:
  • Bachelor's Degree
  • At least 1 year of experience in analysis

Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 1+ years of experience in Statistical model building
  • 1+ years of experience in market research
  • 1+ years of experience in SQL querying
  • 2+ years of experience in business analysis
  • 1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.