Program Specialist - Ombudsman

Expiring today

Employer
USAJobs
Location
District of Columbia, D.C
Posted
Jan 07, 2021
Closes
Jan 15, 2021
Function
Program Manager
Hours
Full Time
Duties

Summary

This position is located within the Board of Veterans' Appeals (Board), Office of the Chairman, Washington, DC, and serves as the lead principal advisor and designated neutral party for promoting a healthy workplace climate/culture that evidences the Board's solemn commitment to maintain the trust not only of the Veterans we serve, but also the Board employees who have dedicated their professional lives to serving those Veterans.

Learn more about this agency

Responsibilities

Duties include, but may not be limited to:
  • Serves as an independent source of information about organizational climate/culture concerns that merit action;
  • Performs climate assessments to identify patterns and trends, especially potential problems requiring resolution;
  • Fosters constructive organizational dialogue to help infuse diversity of viewpoints, increase feelings of individual and organizational value, and enhance transparency in decision-making;
  • Develops policies and procedures to support conflict resolution and prevention, equal opportunity, diversity, and inclusion;
  • Creates, establishes, refines, and maintains training and education programs to help address potential organizational climate/culture concerns;
  • Receives and evaluates complaints and requests for assistance with workplace-related disputes and policy concerns;
  • Provides confidential resources to personnel seeking early resolution of a broad spectrum of workplace concerns;
  • Explores non-adversarial approaches for facilitating equitable outcomes to resolve both individual and organizational concerns;
  • Uses independent judgment to help manage conflict in a constructive manner;
  • Influences stakeholders to accept recommendations for resolving identified problems and concerns;
  • Maintains confidential lines of communication that foster long-term positive relationships; and
  • Performs all other duties as assigned.
Work Schedule: Monday - Friday, 8:00am - 4:30pm
Compressed/Flexible: In accordance with office policy.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required
Not a virtual position.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Subject to a background/security investigation
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • May be required to serve a probationary period
  • Selected applicants will be required to complete an online onboarding process


Qualifications

To qualify for this position, applicants must meet the following requirements:

SELECTIVE PLACEMENT FACTOR (SCREEN-OUT) - A Selective Placement Factor (SPF) has been identified for this position. Selective Placement Factors (SPF) are a prerequisite to appointment and represent minimum requirements for the position. Applicants who do not meet the SPF are ineligible for further consideration.

The SPF for this position is: Experience in industrial and organizational development, assessment and strategy and/or as a dispute resolution practitioner accustomed to proactively engaging others to assess the organizational climate, discover alleged issues and improprieties, identify complaint patterns and systemic trends that can adversely impact organizational culture or performance, and explore non-adversarial approaches for resolving concerns, promoting better communication, fostering constructive dialogue, increasing collaboration, improving transparency, and facilitating equitable outcomes

And, in addition to meeting the Selective Placement Factor, applicants must meet the Specialized Experience described below.

SPECIALIZED EXPERIENCE: For this position, specialized experience includes utilizing counseling techniques, employing standard and experimental alternative dispute resolution principles and techniques, developing and conducting training and education programs, analyzing Title VII compliance, employing climate assessment techniques, or formulating policy guidance as a subject matter expert in technical and unique occupations (i.e. legal profession). Requires at least one (1) year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-13) in the normal line of progression for the occupation in the organization.
(Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.)

Experience within the legal field is preferred.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:
  • Administration and Management
  • Attention to Detail
  • Conflict Management
  • Creative Thinking
  • Customer Service
  • Decision Making
  • Education and Training
  • Influencing/Negotiating
  • Information Management
  • Oral Communication


IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .

Education

There is no educational substitution at this grade level.

Additional information

Physical Requirements: The work is basically sedentary but involves some lifting and carrying of documents and other light items. Regular and recurring work is performed sitting at a desk except for occasional brief visits to worksites and tenant activities. No special physical demands are required to perform the work.

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (734) 222-4364.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC . WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:
  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

Background checks and security clearance

Security clearance
Other

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)

To apply for this position, you must provide a complete Application Package which includes:
  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • OF-306
  • Other (1)
  • Other (2)
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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